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Front Office Professional

2 months ago

Novato, United States CQ Partners Full time
Job DescriptionJob Description

Privately-owned Audiology practice in Novato, CA is seeking a Part-time, Front Office Professional to join our team. We have been helping patients in our community since 2013 and we are passionate about providing both the best hearing healthcare technology available and the best patient experience possible.

We seek a customer service and sales oriented individual who is passionate about helping people and interested in developing a career in the field of Audiology with the option to learn new skills working with hearing aids. It is critical that this person takes ownership, follows through, and has awareness.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.

Opportunity for remote.

Schedule is flexible. 24 -32 hours a week.

CULTURE, ATTITUDE, and ATTRIBUTES are very important to us so the ideal candidate must be:

  • People-oriented
  • Independent
  • Patient-centric with great listening skills
  • An organized multi-tasker
  • A self-starter who exudes positive energy
  • Friendly & compassionate
  • A great teammate

The following DUTIES & RESPONSIBILITIES are central to the role:

  • Manage patients scheduling and confirming appointments
  • Insurance verifications & prior authorizations
  • Maintain patient records & manage patient charts
  • Extensive Customer Service utilizing email, phone calls, and in-person interactions

Additional skills will be taught on the job:

  • Minor hearing aid cleaning & maintenance
  • Logistics and shipping/receiving of hearing aids and repair

To ensure success candidates should also possess the following EXPERIENCE & SKILLS:

  • Demonstrated experience building strong and positive relationships with patients or customers
  • An ability to communicate verbally & in writing with utmost clarity
  • Experience as a Medical Assistant a PLUS
  • Proficiency with MS-Office & other medical practice software
  • High School Diploma
  • Business school or Associate degree preferred

We offer a competitive hourly rate, 401K, vacation time, and the opportunity for hybrid remote work

Candidates must be authorized to work in the US for any employer.

We are an Equal Opportunity Employer.

For reasons of confidentiality please submit resumes and cover letters only through Indeed or Company Page. We cannot accommodate direct phone calls or walk-ins. Thank you.