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Front of House Guest Experience Supervisor

2 months ago

Indianapolis, United States NexDine Full time

Are you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey We deliver trusted dining, hospitality, fitness center, and facility management services nationwide. Experience the NEXDINE difference with authentic and transparent programs. Our family of companies create unique experiences. We value responsiveness, creativity, and excellence. Embrace rewarding opportunities to make a difference in the world of hospitality. Explore www.nexdine.com to start your amazing journey with us today

*NEXDINE will not partner with outside agencies or recruiters for this position*

Job Details

Position: Font of House Guest Experience Supervisor

Location: Indianapolis, IN

Schedule: 9:30am- 6:30pm Sunday-Thursday. Friday and Saturday off

Hours: Full time

Pay Rate: $19.00 per hour

Benefits: YES DAY ONE

We provide our full-time colleagues with a generous compensation and benefits package, training and development and growth opportunities. We provide resources, rewards, and incentives to our valued colleagues.

  • Health, dental and vision insurance
  • Flexible Spending Accounts
  • Company-paid life insurance
  • Various voluntary programs and insurances
  • 401(k) savings plan
  • Paid vacation, holiday, and sick time
  • Employee Assistance Program (EAP)
  • Weekly Paycheck
  • Plus, various perks
Pay Frequency:
  • Paid Weekly - Direct Deposit
The FOH Guest Experience Supervisor reports to the General Manager and is responsible for the oversight, delivery and execution of the Guest Experience. The Guest Experience Supervisor is responsible for assisting in managing staff or other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service ensuring client satisfaction.

Essential Functions Operations
  • Provide oversight of daily hospitality services to guests and ensure client and customer satisfaction.
  • Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.
  • Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
  • May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
  • May assist with service of food and beverages.
  • Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
  • Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events.
  • Consistently engage with residents and guest to ensure expectations are achieved and understand opportunities for improvement.
Financial
  • Adhere to budgetary guidelines determined by General Manager and Director of Guest Experience.
  • Work with POS system to manage tracking of guest participation and support nightly close of business and reporting requirements.
  • Assist with financial recordkeeping for all aspects of operations.
  • May assist with inventory management.
People
  • May instruct, train and supervise, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food.
  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
  • May perform other duties and responsibilities as assigned.
Skills/Aptitude
  • Leadership
  • Team oriented
  • Communication proficiency
  • Customer/client focus
  • Ability to work under pressure.
  • Scheduling
  • Spirit of Hospitality
Supervisory Responsibility
  • This position may supervise employees of the community.
Work Environment

This job operates in a Senior Living Community in both front and back of house environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, coffee machine, bar service area and tableside dining. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience
  • High school diploma or equivalent
  • 1 - 3 years' experience in similar position
  • Specialized training in catering
Preferred Education and Experience
  • Culinary school certificate or degree
  • Microsoft Office Suite Required Eligibility Qualifications
  • ServSafe Certification
  • Choke Safety Certification
  • Allergen Awareness Certification
  • TIPS Certification

Who We Are:

We're NEXDINE, a fast-growing specialty dining service provider, we're the "Fresh Idea People". We offer excellent working conditions, empower creativity, cool technology and of course, great food.

We hire and keep great people We work as a team and everyone contributes to the success of our business. We want our employees to get excited about making great food while keeping our customers satisfied and coming back for more We want you to continue to learn new things and also teach others what you know so you too can grow We empower our people to make the choices that ensure every NEXDINE customer is satisfied with our services. We all work hard, love what we do and have fun too

NEXDINE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NEXDINE participates in E-Verify.