Veterinary Client Care Coordinator

2 months ago


Lansdale, United States North Penn Animal Hospital, Inc. Full time
Job DescriptionJob DescriptionDescription:

About Us: North Penn Animal Hospital is a dedicated and compassionate veterinary practice committed to providing exceptional care to our animal patients and their families. We have been in our community for 28 years Our core values of empathy, integrity, excellence, and teamwork drive everything we do. We believe in fostering a collaborative environment where our highly skilled employees are empowered to continuously learn and grow. Our mission is to build lasting bonds with our clients and their pets, ensuring a positive experience for everyone who walks through our doors.


Position Overview: As a Client Care Coordinator, you will be the first point of contact for our clients, providing a warm and welcoming experience. Your role is crucial in creating a positive first impression and maintaining efficient front desk operations. You will manage appointments, answer phone calls, handle client inquiries, and support the veterinary team with administrative tasks.


Schedule (Full Time & Part Time Availability)

- Preferred Shifts: 12:00pm-8:30pm & 2:00pm - 10pm


Key Responsibilities:

  • Greet and welcome clients and their pets with a friendly and professional demeanor.
  • Manage phone calls, schedule appointments, and handle client inquiries.
  • Maintain accurate client and patient records.
  • Process payments and manage financial transactions.
  • Assist with administrative tasks and support the veterinary team as needed.
  • Ensure a clean and organized reception area.
  • Uphold North Penn Animal Hospital’s core values in all interactions.

Requirements:

  • High school diploma or equivalent;
  • Previous experience in a customer service role, preferably in a veterinary or medical setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work well in a team-oriented environment.
  • Compassionate and empathetic attitude towards animals and their owners.
  • Proficiency in computer systems and office software.

Why Join Us:

  • Be part of a passionate and dedicated team committed to providing the highest standard of care.
  • Opportunities for professional development and continuous education.
  • Collaborative and supportive work environment.
  • Competitive salary and benefits package.

At North Penn Animal Hospital, we believe that every member of our team plays a vital role in our mission to deliver exceptional veterinary care. If you are a motivated individual with a high work ethic and a passion for building bonds with clients and their pets, we would love to hear from you

Requirements:




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