Care Coordination Manager
2 months ago
Job Summary
We are seeking a skilled Patient Care Coordinator to join our team at Option Companion Care. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client receives high-quality, individualized care.
The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices. Key responsibilities include:
- Providing Coordinated Care: Developing, monitoring, and evaluating patient home health care plans to ensure seamless care delivery.
- Ensuring High-Quality Care: Overseeing the delivery of care by home health aides to ensure patients receive the highest level of care.
- Scheduling and Coverage: Scheduling agency home health care aides and ensuring they work their scheduled shifts, with the ability to manage last-minute call-outs and find suitable coverage.
- Communication and Customer Service: Communicating effectively with referral sources and Service Coordinators to provide an exceptional customer service experience.
- Patient Education and Matching: Educating patients on their healthcare options and matching them with the most suitable caregiver(s).
- Caseload Management: Managing a caseload of 100+ patients, ensuring retention and providing excellent customer and patient service.
- Problem-Solving and Conflict Resolution: Resolving caregiver and client grievances and complaints, addressing overutilization of hours, and reporting personnel performance issues.
- Attention to Detail and Organization: Maintaining accurate records, being well-organized, and attentive to detail.
- Team Collaboration and Staff Development: Contributing to team efforts, recruiting and training staff, and ensuring a positive work environment.
Qualifications
- Education: High school graduate
- Experience: 3 years of experience in a Home Care or Service Coordination role
- Skills: Demonstrated capability to maintain strict confidentiality, proven ability to generate leads and monitor referrals, strong typing and computer skills, and excellent communication, public relations, and follow-up skills.
- Software Proficiency: Experience with HHA Exchange and EVV
Benefits and Perks
- Flexible Scheduling
- Competitive Compensation
- Career Advancement Opportunities
At Option Companion Care, our mission is to provide quality care to individuals at all stages of life who require assistance and prefer the comfort and familiarity of their own home. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship.
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