Customer Service Representative II
3 months ago
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
The is a remote position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Answer phone calls, return phone calls
- Answer emails from clients, providers and internal referring offices
- Review previous history of the provider in MedCheck, Scheck and SalesCloud
- Consult with Supervisor or other departments to clarify answers to inquiries
- Contact provider to discuss findings at the appropriate level
- Maintain reports and spreadsheets as needed
- Requires punctual and consistent attendance
- Additional duties as assigned
KNOWLEDGE & SKILLS:
- Knowledge of Workers Compensation fee schedules and regulations
- Effective oral, and written and communication skills
- Good organizational skills and ability to multitask
- Detail Oriented
- Proficiency with Microsoft applications
- Medical terminology and coding knowledge
EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Customer service experience working in the Managed Care and Benefit Administration industries
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $14.90 - $22.74 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
About CERIS
CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
-
Customer Service Representative II
4 weeks ago
Fort Worth, United States Wesco Aircraft Hardware Full timeCustomer Service Representative II Apply at locations: Fort Worth, Meacham Blvd, USA Time type: Full time Posted on: 29 Days Ago Job requisition id: JR100767 Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions...
-
Customer Service Representative
4 weeks ago
Fort Worth, United States Collabera Full timeCustomer Service Representative (Level II) Contract Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing &...
-
Customer Service Representative II
4 weeks ago
Fort Worth, United States CorVel Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails...
-
Customer Service Representative II
3 months ago
Fort Worth, United States Incora Full timeOur Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. The Customer Service Representative II...
-
Customer Service Representative
2 months ago
Fort Worth, United States Guinco Service Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offSavings bankTraining & developmentVision insuranceWellness resourcesCustomer Service Representative - CoordinatorGuinco Service was founded by Jeff Guinn on April 15, 1997. We are a...
-
Customer Service Representative II
3 months ago
Fort Worth, United States CERIS Health Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. The is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Answer phone calls, return phone calls Answer emails...
-
Customer Service Specialist II
2 weeks ago
Fort Worth, Texas, United States T.J. Maxx Full timeJoin Our Team as a Customer Service Specialist IIAt T.J. Maxx, we are dedicated to providing an exceptional shopping experience for our customers. As a Customer Service Specialist II, you will play a crucial role in fostering a welcoming atmosphere.Your Responsibilities:Deliver friendly and informed assistance to both internal and external customers.Engage...
-
Customer Service Representative
4 months ago
Fort Collins, United States Lendmark Financial Services, LLC Full timeThe role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based o Customer Service Representative, Customer Service, Consultant, Customer Experience, Representative, Retail
-
CUSTOMER SERVICE REPRESENTATIVE II
2 months ago
Fort Worth, United States The Marco Company Full timeEssential Duties and Responsibilities: Enter and process customer orders according to purchase order, verifying lead time, pricing, and items as orders are entered.Process quotes for the sales reps in a timely mannerProcess freight quotes for customersCoordinate with operations warranty issues with items, lead times for orders with special time requests and...
-
Customer Service Rep II
3 months ago
Fort Worth, United States CorVel Full time** Customer Service Rep II** Job Category: Administrative (Field) Requisition Number: CUSTO005670 Showing 1 location Job Details Description JOB SUMMARY: Responsible for addressing client needs proactively with inquiries and overall service. Provides customer services support for one or more new or established accounts alongside the account Manager. ...
-
Customer Service Representative
3 weeks ago
Fort Worth, United States Pro Mach Full timeContinue Your Career as a Customer Service Representative in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasi Customer Service Representative, Customer Service, Representative, Technology, Client Relations, Retail,...
-
Customer Service Representative
2 weeks ago
Fort Worth, United States Synergistic Designs Full timeWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as possible. Your...
-
Customer Service Representative
4 months ago
Fort Worth, United States Composites One Full timeAt Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, a Customer Service Representative, Customer Service, Continuous Improvement, Representative, Composite, Retail
-
Customer Service Representative
6 days ago
Fort Worth, Texas, United States Callaway Golf Full timeJob SummaryThe Customer Service Representative is a key member of the Callaway Golf team, responsible for delivering exceptional customer service to our valued customers. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesHandle a high volume of incoming calls from Callaway Golf...
-
Customer Service Representative
2 weeks ago
Fort Worth, Texas, United States Adecco US, Inc. Full timeAdecco US, Inc. is currently assisting a Fortune 8 company in recruiting for an experienced HYBRID Pharmacy Benefits Customer Service Representative in a dynamic and fast-paced environment. **Job Summary:**We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Pharmacy Benefits Customer Service Representative,...
-
Customer Service Representative
2 weeks ago
Fort Worth, Texas, United States Adecco US, Inc. Full timeAdecco US, Inc. is currently assisting a Fortune 8 company in recruiting for an experienced HYBRID Pharmacy Benefits Customer Service Representative in a dynamic and fast-paced environment. **Job Summary:**We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Pharmacy Benefits Customer Service Representative,...
-
Customer Service Representative
2 weeks ago
Fort Worth, Texas, United States Seasoned Full timeJoin Our Team as a Customer Service Representative!Are you an individual who thrives in a dynamic environment and possesses excellent communication skills? If so, you might be the ideal candidate for the Customer Service Representative role at Seasoned. This position can be either full-time or part-time and is essential to delivering a top-notch customer...
-
Customer Service Representative
2 weeks ago
Fort Worth, United States Abel HR Full timeWe have a dynamic opportunity for a Customer Service Representative to join our winning team! Our ideal Customer Service Representative will join our Elite team at Artella Solutions and will be responsible for assisting healthcare patients and practices with their equipment along with handling any questions or concerns they may have. Job Details: The ideal...
-
Customer Service Representative
1 month ago
Fort Worth, United States Abel HR Full timeWe have a dynamic opportunity for a Customer Service Representative to join our winning team! Our ideal Customer Service Representative will join our Elite team at Artella Solutions and will be responsible for assisting healthcare patients and practices with their equipment along with handling any questions or concerns they may have. Job Details: The ideal...
-
Customer Service Representative
1 week ago
Fort Worth, Texas, United States Domino's Pizza LLC Full timeAbout the Role:We're seeking a talented individual to join our dynamic team as a Customer Service Representative. As a key member of our pizza delivery team, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Provide top-notch customer service to our valued customers.Work collaboratively with our team to ensure...