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Order Processing Specialist

3 months ago

Phoenix, United States AccusourceHR Career Page Full time
Job DescriptionJob DescriptionDescription:

Job Title: Order Processing Specialist

Department: Operations

Supervisor: Operations Manager

Location: Remote

Schedule: Full-Time, Non-Exempt, Wednesday-Saturday 8:00a-6:00p PST

Compensation: $15.00 per hour ($16.00 for CA residents)


About Us: AccuSourceHR™ workforce solutions is a full-service employment screening organization with headquarters in Phoenix, Arizona. Since its inception in 1999, AccuSourceHR™ has been committed to continuously promoting a balance between affording innovative technology resources and providing high-quality, consistent, US-based client care. This objective is reinforced with the belief every client is unique and deserves a customized program of quality background and drug screening solutions to meet their specific organizational goals. As a PBSA-accredited provider, AccuSourceHR™ strives to ensure every client is confident in their program and views our team as an extension of their organization’s human resources, security, and risk mitigation teams. AccuSourceHR™ is equally dedicated to fostering a positive employee experience ensuring our team members feel valued, supported, and empowered in their roles. Our company culture is built on collaboration, continuous learning, and commitment to excellence, which we believe directly enhances the quality of service we provide to our clients.


Core Values Summary: As an AccuSourceHR staff member it is important that you embrace our company core values.


· Customer Obsessed

o We believe that if we provide a great product and create a great customer experience at a fair price, that every customer can be a customer for life. A core part of our DNA is to be obsessed with providing an outstanding customer experience every day.

· Collaboration

o We openly share ideas, skills, and experiences to solve problems, improve performance, and help team members. AccusourceHR staff works together to make our business great; We create amazing customer experiences every time.

· Innovation

o We successfully implement new ideas that create value for our customers and stakeholders. Innovation starts with a new idea. It could be a plan for an improved product or service; It could be an updated method for streamlining our operations.

· Passionate

o We have intense enthusiasm and excitement for what we do for our customers, partners, and team members. Our passion for our work is often the difference between doing the work and doing the work exceptionally well.

· Transparency

o We share thoughts and opinions honestly and respectfully. Transparency promotes open communication and leads to forming healthy relationships by emphasizing being direct with people in our workplace.

· Accountability

o We show up and set out to accomplish the things we said we would do. We take personal responsibility for our work. We have trust in our teammates and know we can count on each other to get things done. Team members take responsibility for both their performance and business outcomes.


Job Summary: The Order Processing Specialist is responsible for receiving, analyzing, and transmitting client orders for background screening to the next processing stage.


Key Responsibilities:

  • Review orders submitted by clients to ensure accurate ordering of services
  • Review and interpret incoming search results from a variety of sources and in various formats to determine whether the information is reportable
  • Order searches and services on backgrounds in accordance with client instructions and company protocol
  • Participate in any required seminars, classes, and/or courses that are relevant to the position including FCRA Basic Certification.
  • Must be willing to learn company products and become a Subject Matter Expert (SME)
  • This is a production job where high quality and high volume of completed work is expected
  • Other duties as assigned
Requirements:

Education/Experience:

  • Required: High School Diploma or equivalent
  • Required: Minimum one year of data entry and/or related experience
  • Preferred: One year experience working in background industry

Qualifications/Skills: The requirements listed below are representative of the knowledge, skills and/or abilities for this position.

  • Detail oriented.
  • Exceptional written and oral communication skills.
  • Team player.
  • Strong interpersonal skills.
  • Proficiency in Microsoft Office Suite applications.
  • Proficiency in the use of the Internet and Web Browsing.

Benefits:

  • Work with a great team of likeminded thinkers who are driven to deliver for our customers
  • Medical, vision, dental and supplemental insurance (with company contributions)
  • 401(k) (with company match)
  • Paid holidays and paid time off (PTO)
  • Sick Time

Equal Employment Opportunity:


AccuSourceHR, Inc, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws.


AccusourceHR, Inc. reserves the right to modify, interpret, or apply the job description as needed. This job description is for informational purposes only and should not be construed as an offer or guarantee of employment.


Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

By submitting your application for and/or accepting this position, you acknowledge and agree that, if selected, you will be required to electronically sign certain employment-related documents upon commencing your position. This may include, but is not limited to, the offer letter, employment agreement, and other necessary forms.