IT Support Technician

4 weeks ago


Clarkston, United States Clarkston Medical Group Full time
Job DescriptionJob DescriptionClarkston Medical Group is looking for a full-time IT Support Technician to join our TEAM This position will be based at our Bow Pointe Drive location in Clarkston but occasional visits to our off-site locations (Oakland County) will be required.  
 

Duties and Responsibilities:  

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment.
  • Ensure system security in compliance with policy including virus protection.
  • Set up new employees with ID, email address, and phone number and other necessary configurations for their role.
  • Follow standard software installation procedures and install a variety of software packages.
  • Perform OS and software updates as needed.
  • Manage and complete incident and move, add, change (MAC) requests.
  • Collaborate with system/network/database administrators to ensure efficient operation of the company’s end user computing environment.
  • Maintain software and hardware inventories.
  • Assist with equipment replacement cycle.
  • Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure.
  • Responsible for implementing new technology solutions.
  • Maintain an awareness of trends within the technology industry.
  • Maintain a neat and organized workspace.
  • Other Duties and Responsibilities as assigned.
Experience:
  • Prior IT Support experience in the medical field, preferred

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