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IT Support Technician
4 weeks ago
Duties and Responsibilities:
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment.
- Ensure system security in compliance with policy including virus protection.
- Set up new employees with ID, email address, and phone number and other necessary configurations for their role.
- Follow standard software installation procedures and install a variety of software packages.
- Perform OS and software updates as needed.
- Manage and complete incident and move, add, change (MAC) requests.
- Collaborate with system/network/database administrators to ensure efficient operation of the company’s end user computing environment.
- Maintain software and hardware inventories.
- Assist with equipment replacement cycle.
- Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure.
- Responsible for implementing new technology solutions.
- Maintain an awareness of trends within the technology industry.
- Maintain a neat and organized workspace.
- Other Duties and Responsibilities as assigned.
- Prior IT Support experience in the medical field, preferred
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