Consumer Relations Representative
2 weeks ago
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest financial institutions in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973.
We are seeking a highly motivated, customer focused Consumer Relations Representative to join our team.
Essential Responsibilities:
- Effective communicate the claims process to customers.
- Enter, track, and manage claims using Customer Relationship Management software.
- Provide superior customer service via phone and email.
- Build rapport with our agents, lot staff, and our vendor agent network.
- Run and complete monthly reports for clients.
- Analyze trends for client and vendor claims and report findings to internal team members to create resolutions.
- Prepare for and participate in weekly claims meetings.
- Other duties as assigned by Manager.
This position starts at $18+/ hour, depending on experience, plus paid time off, benefits, and 401k eligibility.
Requirements:
- Detail Oriented
- Strong Organizational Skills
- Strong Written and Verbal Communication Skills
- Effective Time Management Skills
- 35 Accurate WPM
- Strong computer and internet skills
- Ability to adapt to fluctuating work flow
- Ability to work with minimal supervision
Benefits:
What We Offer:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) Plan
- Paid vacation days
- Discounted Gym Membership
- Vehicle Purchase Program
- Career Progression
- Community Involvement
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