Software Asset Support Specialist

3 months ago

McLean, United States Betis Group, Inc. Full time
Job DescriptionJob Description

Betis Group is looking for a Software Asset Support Specialist to join our growing team. This position will provide management and support for IT hardware and software assets on behalf of Government customers to include, inventory management, asset tracking, asset deployment, software & license management and asset disposal. This is an onsite position located in Washington, DC.

U.S. Citizenship REQUIRED.

Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

  • Supports and maintains helpdesk ticketing queue for requests and assistance. Manages day to day requests from end-users to fulfill software licensing needs and answer queries.
  • Assists in fulfilling and provisioning IT software and associated services to end users.
  • Participates in the managing, tracking, utilization, and reporting of software assets throughout the agency.
  • Maintain asset management system, keeping it up to date for all equipment assets through their life cycle.
  • Establish a systematic method to define life cycle of an asset and make recommendations as and when any asset needs to be replaced or retired.
  • Work with vendors to evaluate new technology/upgrades on our assets, related to efficiency/energy improvement, maintenance cost reduction and life cycle improvement.
  • Monitor all asset and equipment management expenditures, repairs and maintenance, utilization and under-utilized equipment and all asset movements.
  • Applies experience to analyze end-user requests and determines those that can be quickly resolved; working them to realize time management benefits.
  • Collaborates with team members to share information and best practices, to build knowledge management within the team.
  • Responds to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.
  • Processes and maintains software licensing documentation
  • Ensures collection and maintenance of accurate Software Licensing information in repositories to address software compliance and inventory
  • Assist in maintaining the media library of all SW assets
  • Software request tickets are assigned daily using Remedy, volume can be 10 to 50 tickets per day

Qualifications

  • Two (2) to six (6) years of professional experience in the IT field.
  • Must have at least five (5) years of related experience managing IT assets to include, delivery and staging, asset tracking, asset deployment, license management, and asset disposal.
  • Bachelor's Degree in any field. (Five (5) years of relevant experience may be substituted)
  • Comfortable using technology, including smart phones and computers
  • Working knowledge of Asset Management Life Cycle to include: Shipping and Receiving, Inventory Control, License Management, and Inventory Decommissioning or Disposal.
  • Ability to use Asset Management Program tools such as barcode and RFID hardware and software.
  • Experience with Remedy a plus

Benefit Offerings

Betis Group understands and values the talent and experience of all our employees. Our people are our greatest asset Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

  • Medical, Vision, & Dental Insurance
  • Life Insurance, STD, LTD, and AD&D – Company Paid
  • Retirement Planning
  • PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
  • Tuition Reimbursement
  • Professional Development Training
  • Betis Health and Wellness Program

About Betis Group

Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients world-wide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales.

Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

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