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SAM (ServiceNow Software Asset Management Professional) Lead
3 months ago
Position: SAM Lead
Location: Mclean VA; Plano TX – Onsite
Duration: 6+ Month
Job Description:
Key Focus and Objectives for Role:
ØProvide strategic leadership of the SAM service
ØEstablish SAM process measures and targets for the department
ØEnsure SAM department and resources are aligned with technology organization's strategic vision
ØEstablish and communicate the process mission, goals, and objectives to all stakeholders
ØDocumenting and maintaining required SAM processes, policies, and procedures
ØProduce and deliver powerful and expressive PowerPoint presentations, often to explain highly complex software licensing models, metrics, and implications to a myriad of stakeholders, often with conflicting priorities and agendas, in a clear and simplistic manner
ØResolving cross-functional disconnects and issues that arise
ØMonitoring, measuring, and reporting on the effectiveness of the SAM process to senior management and key stakeholders
ØIdentify continuous process redesign, improvement opportunities and projects
ØInternally align with key stakeholders to develop relationships for proactive software management
ØLead efforts to create process and work instruction documents across the software landscape for consistent and measurable output
ØAlign with internal departments (Procurement, Vendor Management, Legal, etc.) to ensure all aspects of software license and compliance management are captured and reported as required
ØInterpret software license agreements (extracting key management criteria) and evaluating the impact to the overall organization/strategic direction
ØMake recommendations to Sr. Leadership on ways to streamline and improve practices that impact SAM efforts
ØLead and assist with key SAM initiatives as defined by the Client
Roles & Responsibilities:
Consulting customers regarding SAM project requirements
Interaction with customers to troubleshoot and solve configuration issues
Creating SAM technical and functional documentation as per requirements
Supporting and training of internal SAM Technical team members and customers
External technical and project coordination with customers and SAM tool providers
preparation of license compliance reports for Tier 1 software vendors
Methodical Competence:
Strong Analytical skills
Strong Logical skills
Skills in IT business process analysis
Written and verbal communication skills
Proven researching ability
Functional /Technical Competence:
Good knowledge of Information Technology
Strong licensing knowledge for at least 3 – 4 Tier 1 Software vendors is a must
Solid understanding of IT environments and infrastructure (Infra and Networking)
Knowledge of CMDB’s, and Software Management tools / will be beneficial.
Understanding of Active Directory, User Management, working with Citrix, VM, Windows Server Administration etc. is a must.
Experience with other platforms such as IBM, Unix, Linux, Mac is a plus
Experience:(Required)
At least 10-15 years of proven experience in the field of SAM and IT Asset Management
IT Asset Management and Discovery Tools experience, preferably the top ones such as Brainware (Spider), Service Now SAM Pro, Flexera, Snow, Aspera, IBM Tivoli, HP Asset Manager
Experience interpreting licensing terms and conditions
Full-Time Graduate in Computer Science / Information Technology / Equivalent diploma in IT.
Excellent communication skills
ITAM certification. Candidates with SAM Certification is (preferable)
