Help Desk/ Support Specialists L1-6

3 months ago

McLean, United States Core One Full time

Join our team at Core One Our mission is to be at the forefront of devising analytical, operational and technical solutions to our Nation's most complex national security challenges. In order to achieve our mission, Core One values people first We are committed to recruiting, nurturing, and retaining top talent We offer a competitive total compensation package that sets us apart from our competition. Core One is a team-oriented, dynamic, and growing company that values exceptional performance

Core One is seeking Help Desk/ Support Specialists L1-6 to support our IC program. This position requires a TS/SCI w/ Poly clearance

Roles & Responsibilities:

  • Responsible for recording incidents and providing support to the users
  • Provide a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer
  • Provide technical assistance to computer system users, including the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems
  • Maintain a service perspective including an understanding of relationships, dependencies and requirements of hardware and software components and the organizations that support them
  • Answer questions or resolve computer problems for clients in person, via telephone or from remote location
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems
Requirements:
  • Active TS/SCI w/ Poly Clearance
  • An Associate's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience
  • A Bachelor's degree in Computer Science, Information Systems, Engineering, Business or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate's degree)
  • A Master's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor's)
  • A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master's and a Bachelor's)
  • Professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience
  • Relevant certifications will be considered equivalent to three (3) months of specialized experience
Levels:
  • Developmental:

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