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Customer Solutions Assistant Manager
3 months ago
Why V3?
V3 Electric is one of the nation’s fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US. Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program.
Job Summary:
As a Customer Solutions Assistant Manager at V3 Electric, you will play a critical role in ensuring our customers receive exceptional service and support. You will assist in managing the customer solutions team, resolve customer issues, and work to continuously improve our customer service processes.
Key Responsibilities:
- Assist in Managing the Team: Support the Customer Solutions Manager in overseeing the daily operations of the customer solutions team. Help with hiring, training, and performance management.
- Customer Support: Address and resolve complex customer issues and escalations in a timely and professional manner. Ensure high levels of customer satisfaction.
- Process Improvement: Identify areas for process improvements and implement solutions to enhance efficiency and customer experience.
- Reporting: Assist in generating reports on customer service metrics and performance. Analyze data to identify trends and areas for improvement.
- Team Collaboration: Work closely with other departments such as Sales, Operations, and Technical Support to ensure a seamless customer experience.
- Training and Development: Develop and deliver training programs for customer solutions representatives to ensure they are equipped with the necessary skills and knowledge.
- Policy Adherence: Ensure that customer service policies and procedures are followed consistently and updated as needed.
Qualifications:
Experience: Minimum of 3-5 years of experience in a customer service role, with at least 1-2 years in a supervisory or assistant management position, preferably in the electric or solar industry.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in using customer service software and CRM systems.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Leadership skills with a focus on team development and motivation.
Knowledge: Understanding of electric and solar industry standards and practices is an advantage.
Job Type: Full-time, Monday-Friday
Pay: $66,560
Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
