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Help Desk Admin

4 months ago

Colorado Springs, United States Front Range Clinics Full time
Job DescriptionJob DescriptionSalary: $20-$30/hour

Information Technology Services performs a critical role in supporting and managing Porch Light Health's computers systems, equipment and providing support services. The IT Support role is responsible for supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development. 

Responsibilities:

  • Excellent customer service skills and dispute resolution skills
  • Time management and organizational skills
  • Analyzing, troubleshooting, evaluating, and resolving a wide array of technology issues
  • Respond to and resolve technology issues with the appropriate priority and in appropriate responsiveness including, but not limited to, phone , computer, tablet, computer servers, network switches, network firewalls, computer wiring.
  • Identify and suggest possible improvements to procedures, processes, or work environments.
  • Provide follow up services to ensure customer satisfaction and issue resolution.
  • Document all work, support tickets, and client communication.
  • Lead/assist end users in understanding of technology and how to use it effectively.
  • In person/ end user facing interactions to analyze, troubleshoot, and diagnose hardware or other problems that cannot be resolved remotely.
  • Perform PC configuration.
  • Content creation and management of our LMS and Intranet (video creation and editing)
  • Social Medical content creation and management
  • Some website (HTML) maintenance 
  • Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
  • Diagnostic and problem-solving skills
  • Capable of resolving escalated issues or problems related to operations or in coordination with clinical hub partners
  • Oversees work procedures and policies in order to improve efficiencies and outcomes
  • Hardware and software inventory management

Requirements:

  • Bachelor’s in Information Systems (preferred) 
  • CompTIA certification (preferred)
  • Adobe Suite including Premier Pro experience
  • Experience with Google Workspace
  • Experience with VDI 
  • Experience with Salesforce

This position's pay range is: $20.00 to $30.00 per hour, depending on location, education and experience.

Incentive bonuses, merit increases, market adjustments, recognition bonuses and other forms of discretionary compensation may be paid to eligible employees based upon organizational and individual performance.

Benefits:

Employees are eligible to participate in an attractive benefits package including medical, dental, vision, paid time off. Eligibility is based on employment status. Details regarding specific benefit you may be eligible for will be discussed during the hiring process.