Inside Sales Support Specialist

1 month ago

Seattle, United States G-A-P Supply Corp Johnstone Portland Full time
Job DescriptionJob DescriptionDescription:

WHO WE ARE -

Johnstone Supply is a 3rd generation family-owned leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are locally owned and operate across 5 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and feature the industry’s most respected catalog (available both in digital and online) featuring more than 80,000 quality parts, supplies and equipment.


SCHEDULE -

Monday - Friday between 8:00am - 5:00pm


SALARY RATE -

Pay Rate: $28 - $30 / hour


IDEAL CANDIDATE -

  • Strong customer service orientation with the ability to communicate effectively and professionally with customers.
  • Attention to detail in managing sales orders, processing documentation, and maintaining accurate records.
  • Ability to communicate effectively with internal sales teams, customers, and other departments.
  • Strong problem-solving skills to address customer inquiries, resolve issues, and escalate complex matters when necessary.
  • Familiarity with CRM software or sales support tools for managing customer interactions and sales activities.
  • Commitment to ensuring customer satisfaction and building long-term relationships.
  • Willingness to learn and adapt to new processes, products, and technologies.


ESSENTIAL DUTIES AND RESPONSIBILITIES -

  • Assist the Regional Sales Manager and Territory Managers in all sales-related matters.
  • Receive information from Territory Managers and, if necessary, contact clients to clarify their demands.
  • Increase personal touch with the customer in response to their demands.
  • Assist customers with sales, product inquiries, and any other required information.
  • Enter quotes upon request from customers, territory managers, or the regional sales manager.
  • Serve as the connection between Territory Managers, clients, special orders, credit, accounting, IT, etc...
  • Accurately and promptly process consumer transactions such as orders, quotations, and refunds.
  • Conduct research and disseminate particular product and sales information in response to requests from the Regional Sales Manager, Territory Managers, or customers.
  • Comprehend and utilize all cross-reference resources, as well as locate alternative products as needed.
  • Educate customers about product nomenclature, characteristics, and benefits in order to increase product-related sales and customer satisfaction.
  • Give precise information regarding the availability of items in stock.
  • Monitor shipment dates to assure on-time arrival, and expedite if necessary.
  • Serve as the go-to person for coworkers who require assistance with product expertise and/or technical problems.
  • Make outbound sales calls to customers per request.
  • At all times, present a professional image to consumers and vendors.


QUALIFICATIONS AND EXPERIENCE -

  • Requires high school diploma or general education degree (GED).
  • A Customer Service background is required.
  • A general understanding of the HVAC/R wholesale industry is desirable.
  • Must be able to communicate effectively, both verbally and in writing.
  • Must be able to establish a comfortable rapport between the customer and Johnstone Supply.
  • Skill and ability to type 30-50 wpm, operate a computer, use 10 key or calculator, organize and prioritize work, meet deadlines, prioritize and handle multiple task, and ability to operate office equipment.
  • Excellent written and verbal communication skills required, along with being an effective listener.

BENEFITS -

  • Paid Vacation / Holidays / Sick Leave
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company paid Life Insurance
  • Company paid Long-Term Disability Insurance
  • Flexible Spending Account for Medical and Dependent Care
  • Health Savings Account with generous company contribution
  • 401(k) Plan with generous company match
Requirements:


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