Prevention Case Manager

1 month ago

San Antonio, United States SAN ANTONIO METROPOLITAN MINISTRY Inc Full time
Job DescriptionJob Description

Job Title: Case Manager Homeless Prevention

Location: SAMMinistries: 906 Oblate

Reports to : Manager of Prevention Services

FLSA Status: Non-exempt

Approved By: Toni Cambria, Director of Prevention, RRH, Street Outreach

Approved Date: January 2024

SUMMARY

The Homeless Prevention Case Manager is an experienced social service professional providing comprehensive case management services to individuals and families who are currently homeless or at-risk of homelessness, to include those with a military background. The desired candidate will assist individuals/ families with Homeless Prevention and Relocation services. Must be highly organized, excellent at multitasking and demonstrate the ability to work with diverse populations in a fast paced work environment. Assists families and individuals with obtaining or maintaining housing stability by developing a strong case plan consisting of goals, objectives, and tasks that will help the family reach their maximum capacity. Facilitates access to community services to help the family increase self-sufficiency. Must have previous housing experience and strong interpersonal skills and ability to develop and cultivate relationships with the social service community and other homeless service providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Conducts intake assessments over the phone with individuals seeking Homeless Prevention and Relocation services to identify those that meet specific program criteria.
  • Completes all necessary documentation in accordance with funding source and other requirements and completes necessary documents to process payment of rent, mortgage, or utility bills.
  • Assists in housing location and completes habitability inspections.
  • Works in collaboration with property management to help resolve any concerns or issues that may arise to help client remain stably housed and maintain positive working relationships with property managers/landlords.
  • Provides case management services and conducts required follow-up contact with clients who have received assistance.
  • Uses evidence-based practices in service delivery such as, Motivational Interviewing, Harm Reduction and the Housing First approach.
  • Provides field based/mobile case management services, as needed.
  • Assists families in developing a Housing Stability Plan (HSP).
  • Refers families for necessary services and coordinates with other providers to help families achieve goals set in their case plans.
  • Maintains necessary documentation, reports and statistics.
  • Enters client data in the HMIS database within timeframe set by the program guidelines.
  • Attends case staffing meetings to review client progress and plan services.
  • Meets regularly with Manager of Prevention Services to review program targets and progress.
  • Demonstrates and engages in practices that are culturally competent and ability to work with diverse populations.
  • Attends all mandatory departmental meetings and/or training assigned by the Manager of Prevention Services or Director of Rapid Rehousing and Prevention Services
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Extensive previous case management experience is required. Candidate must have excellent time management skills and the ability to effectively communicate both orally and in writing. Must have a high level of energy, creativity and flexibility. Experience and knowledge in providing services to oppressed populations and effectively collaborate with multiple human service providers are essential.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Human Services, Social Services, Psychology, or related field. Experience working with at-risk populations is a must.

LANGUAGE SKILLS

English required, however bilingual (English/Spanish) is preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Must be sensitive to the dynamics associated with homeless individuals/families. Must be able to react swiftly and effectively in crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid Texas Driver’s License, a reliable motor vehicle and liability insurance are required

OTHER SKILLS AND ABILITIES

Ability to proficiently operate a PC computer, ten key calculator, copier, printer, fax machine, and must be well-versed in Microsoft and Google apps. Willingness to learn new programs and applications is essential. Maintains regular prompt attendance. Ability to handle crisis situations with maturity.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel office equipment; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times each day. At times, in-home case management is required.

Work is not steady-paced but tends to fluctuate and is at times hectic. Job involves dealing with people in crisis, people with varying levels of language proficiency and/or communication skills, people who can be hostile and demanding, and people who demonstrate challenging behaviors, and may express frustration and dissatisfaction in sometimes inappropriate ways. Patience and maturity are required. The noise level in the work environment is usually moderate. This position requires on-site face to face contact with clients and program staff.

This position is grant funded and is dependent upon continued receipt of funds. SAMMinistries makes every effort to sustain positions through maximization of multiple funding sources, however, multiple year funding for this position is not currently secured.

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