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3 months ago
About Us:
Venus ET Fleur is a custom rose atelier that intersects the romantic tradition of sending flowers with stylish design. We specialize in lush, customizable arrangements which are everlasting roses that maintain freshness for over a year. Each personalized hand-delivery or shipment from Venus ET Fleur arrives opulently encased in a Parisian-inspired keepsake hatbox. The result is an elegant and thoroughly modern presentation that speaks to a discerning design aesthetic.
About You:
Do you love helping others and have fun doing it? Do you have the experience of working for a luxury brand? Well... we're searching for a Store Manager like you to join our teams at Westfield Topanga. As a Retail Store Manager with Venus ET Fleur, we'll encourage you to take extra time to coach your team to understand our customer's needs and provide an extraordinarily one of a kind, customer service experience. Essentially, you'll be helping us build strong relationships with our customers, while growing your career. At Venus ET Fleur we are committed to our team members, we want you to flourish We are looking for an experienced and responsible Store Manager to join our team
Responsibilities: (including but not limited to):
- Train new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.
- Recruit new team members, interview, hire as well as coaching
- Conduct sales outreach
- Provide sales staff with constructive feedback and assisting staff to solve customers' problems.
- Motivate the sales staff and create an atmosphere of healthy competition among the staff
- Solve customer complaints and answer customers' questions
- Customer Service escalation assistance during peak holidays
- Maintain positive customer relations..
- Create, maintain, and present store reports for leadership.
- Help with the selling of our store's products and assisting to maximize sales.
- Stock shelves, setting up displays, ringing up merchandise and sales, and performing cleaning responsibilities.
- Maintain inventory, filling out paperwork, and tasking sales workers with the buying of more supplies.
- Operational duties as assigned
Requirements + Qualifications:
- At least 2 years of luxury supervisory experience
- Available to work Nov 15th - Jan 1st, Jan 15th - Feb 15th and April 15th - May 16th with no time off requests?
- Experience, understanding and completing our client journey
- Must be available to work rotating schedule with open availability.
EEO Statement
We are committed to the excellence of our team and will continue to foster growth by treating our employees oh so well
It is the policy of Venus ET Fleur to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Venus ET Fleur will provide reasonable accommodations for qualified individuals with disabilities. Venus ET Fleur's programs are designed to comply with all applicable federal, state, and local laws, directives, and regulations, and cover all human resource actions including employment, compensation, benefits, training, education, promotions, and social/recreational programs. Venus ET Fleur's CEO and senior leadership team have the responsibility to monitor progress, reinforce policies, and hold the organization accountable to meet its objectives.
