Current jobs related to Customer Success Manager - Hoboken - Expert Institute

  • Customer Success Manager

    3 weeks ago

    Hoboken, New Jersey, United States NICE Systems, Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE Systems, Inc. As a key member of our Customer Success Management team, you will be responsible for working closely with our cloud customer base to ensure high customer satisfaction and drive product adoption.Key ResponsibilitiesManage customer...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States NICE Systems, Inc. Full time

    About the RoleThe Customer Success Manager is a key member of our cloud customer success team, responsible for ensuring high customer satisfaction and driving product adoption. This role is critical in preserving customer reoccurring revenue and creating loyal promoters who drive additional business.Key ResponsibilitiesManage customer relationships...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States Crescent City Recruitment Group Full time

    Customer Success ManagerWe are seeking a seasoned Customer Success Manager to join our team at Crescent City Recruitment Group. As a key member of our sales team, you will be responsible for driving sales growth and maximizing revenue in the NYC area.Key Responsibilities:Manage and upsell to assigned client baseQualify, research, track, and develop leads...

  • Customer Success Manager

    2 weeks ago

    Hoboken, United States NICE Systems, Inc. Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Customer Success Manager is...

  • Customer Success Manager

    4 weeks ago

    Hoboken, New Jersey, United States Expert Institute Full time

    {"Job Title": "Customer Success Manager", "Job Description": "About the RoleAs a Customer Success Manager at Expert Institute, you will be responsible for managing and growing a book of high-value subscription accounts. You will build strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving...

  • Customer Success Manager

    3 days ago

    Hoboken, New Jersey, United States NICE Systems, Inc. Full time

    At NICE, we're driven by a passion for innovation and a commitment to excellence. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their full potential.Key Responsibilities:Manage customer relationships throughout their lifecycle, providing exceptional support and advocacy.Negotiate contract renewals and...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States Expert Institute Full time

    Unlock Your Potential as a Customer Success Manager at Expert InstituteExpert Institute is a leading expert consulting and insights platform, empowering plaintiff firms to win more cases and increase their profitability. As a Customer Success Manager, you'll be a key player in building strong relationships with our clients and driving growth in one of the...

  • Customer Success Manager

    3 months ago

    Hoboken, United States Expert Institute Full time

    Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation...

  • Customer Success Manager

    2 weeks ago

    Hoboken, United States MEO Staffing, Inc. Full time

    Relocation: No Sponsorship: No Benefits: Yes Remote: No Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage Electronic Document Management Solutions Data Storage Pathology Storage and Shredding. Other key...

  • Customer Success Manager

    5 days ago

    Hoboken, United States MEO Staffing, Inc. Full time

    Relocation: No Sponsorship: No Benefits: Yes Remote: No Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage Electronic Document Management Solutions Data Storage Pathology Storage and Shredding. Other key...

  • Customer Success Manager

    4 weeks ago

    Hoboken, United States Gables Search Group Full time

    Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage , Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding . Other key responsibilities include: Manage and upselling to...

  • Customer Success Manager

    7 days ago

    Hoboken, United States SmartHire Full time

    Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage , Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding. Other key responsibilities include: Manage and upselling to...

  • Customer Success Manager

    3 weeks ago

    Hoboken, United States International Staff Consulting Full time

    Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage , Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding . Other key responsibilities include: Manage and upselling to...

  • Customer Success Manager

    4 days ago

    Hoboken, New Jersey, United States DES Growth Partners, Inc. Full time

    Job OverviewOur client, DES Growth Partners, Inc., is seeking an experienced Customer Success Manager to join their team. The ideal candidate will have a proven track record of maximizing sales and driving growth in the NYC area.Key Responsibilities:Manage and upsell to assigned client base to maximize sales and revenue growth.Qualify, research, track, and...

  • Customer Success Manager

    1 week ago

    Hoboken, United States SmartHire Inc Full time

    Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients These services include: Document Storage , Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding. Other key responsibilities include: Manage and upselling to...

  • Customer Success Manager

    7 days ago

    Hoboken, New Jersey, United States Expert Institute Full time

    About the PositionAs a key member of our Customer Success team, you will be responsible for managing and growing a book of high-value subscription accounts. This will involve building strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving as their primary point of contact. You will oversee...

  • Customer Success Manager NJ

    3 weeks ago

    Hoboken, New Jersey, United States DES Growth Partners Full time

    Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at DES Growth Partners. As a key member of our sales team, you will be responsible for maximizing sales of our services in the NYC area to existing clients.Key Responsibilities:Manage and upsell to assigned client baseQualify, research, track, and develop leads...

  • Customer Success Manager

    2 days ago

    Hoboken, New Jersey, United States Expert Institute Full time

    About the Role:As a key member of our Customer Success team, you will be responsible for managing and growing a book of high-value subscription accounts. This will involve building strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving as their primary point of contact.Key...

  • Customer Success Professional

    1 week ago

    Hoboken, New Jersey, United States Gables Search Group Full time

    Customer Success ProfessionalWe are seeking a skilled Customer Success Professional to join our team at Gables Search Group. The ideal candidate will have experience in maximizing sales of services in the NYC area to existing clients. Key responsibilities include managing and upselling to assigned client base, participating in professional organizations, and...

  • Customer Success Professional

    2 weeks ago

    Hoboken, New Jersey, United States International Staff Consulting Full time

    Customer Success ManagerInternational Staff Consulting is seeking a seasoned Customer Success Manager to drive sales growth and maximize client satisfaction in the NYC area.Key Responsibilities:Develop and execute strategies to upsell and cross-sell services to existing clients.Qualify, research, and track leads to identify new business...

Customer Success Manager

3 months ago

Hoboken, United States Expert Institute Full time
Job DescriptionJob DescriptionCompany Description

Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.

We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.

Job Description

Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients. Our Customer Success team members understand the pulse of the legal industry and can communicate how our expert services will transform a firm’s caseload.

Customer success operations move quickly, but so does your potential for promotion. Our leaders value development and training—every team member has a track towards success. Plus, top performers are invited to an all-expense paid annual Leaders Club trip to a sunny destination. If you’re ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.

ABOUT THE POSITION:

  • Manage and grow a book of high value subscription accounts
  • Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact
  • Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
  • Present proposals and discuss pricing with renewing accounts
  • Strategically increase usage of our service within each firm and maximize retention rates
  • Work closely with our Medical and Research teams to deliver exceptional client experience
  • Bring passion, high energy, and a strategic mindset to help us provide superior service
  • Stay up to date on the latest and most relevant legal industry news and updates
  • Support other members of the CS and Sales team with tasks and projects as needed
Qualifications

YOUR BACKGROUND:

  • 3-6+ years of relevant sales, client relationship, or client engagement experience
  • Experience at a SaaS company preferred
  • Salesforce experience preferred but not required
  • Strong presentation and communication skills
  • Knowledge of legal industry is a plus but not required
  • Ability to work autonomously and in a team setting in a fast paced startup environment
  • A positive and professional disposition
  • Continuous interest in learning and growth
  • Some travel required


Additional Information

All your information will be kept confidential according to EEO guidelines.