Client Services Specialis

2 weeks ago

Franklin, United States Umanist Staffing LLC Full time
Job DescriptionJob Description& MAX BILL RATE - *** **********
********** AT THE DISCRETION OF THE SUPPLIERS, MANAGER HAS DISCLOSED THAT FTE'S ARE PAID *** AN HR AT CONVERSION **********
******** MANAGER WOULD LIKE CANDIDATES TO RESIDE IN THE CST OR EST TIMEZONES *********

************ IF SELECTED CANDIDATE PERFORMS WELL, AND HAS EXCEPTIONAL ATTENDANCE, THERE IS A GOOD CHANCE THIS POSITION COULD BE OFFERED A PERMANENT OPPORTUNITY ********
TOPS SKILLS:- Ideally looking for someone who has solid excel experience. Can be beginner if able to learn.- basic accounting. someone with the skill sets needed to support our debt management team.
Description:Customer Service Representatives are the face of Client and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Calls are typically non-routine and may require deviation from standard screens, scripts and procedures to engage, consult and educate agents based upon the agent's unique needs, preferences and understanding of Client plans, tools and resources.
? Acts as an advocate and subject matter expert by serving as a customer service and quality champion.? Executes both routine and non-routine business support tasks in the Commissions Operations teams under limited supervision, referring deviations from standard practices to managers.? Provides effective and timely support to phone and email inquiries from agents.? Measures and monitors the quality and effectiveness of work processes in commissions that impacts agent satisfaction and contributes to operational efficiency.? Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.? Performs regular quality audits for multiple products and platforms to drive full and consistent compliance to all required standards.? Acts as a subject matter expert on commission workflows and Commission Operations to consistently support agent inquiries.? Takes direction to execute agent accounting transactions, and any other supporting responsibilities including but not limited level two phone support, email support, debt management support and more.? Will be responsible to analyze and resolve issues associated with agent commissions.? Answers questions and resolves issues as a "single-point-of-contact" based on phone calls, emails, and internet from agents.? Creates an emotional connection with our agents by being understanding and engaging.? Taking accountability to fully understand the agent's needs by building a trusting and caring relationship with the agent.? Anticipates agent?s needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools).? May provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools.

If converted rate would be ***/hr
Position Summary:
Customer Service Representatives are the face of Client and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Calls are typically non-routine and may require deviation from standard screens, scripts and procedures to engage, consult and educate agents based upon the agent's unique needs, preferences and understanding of Client plans, tools and resources.
Duties:
Key Responsibilities: Must have an understanding of basic accounting including debits and credits. Ability to work in a fast paced environment, handling both inbound and outbound calls. Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines. Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance. Plans and organizes work assignments, set priorities and completes work with a minimum of supervision. Adheres to the service policy and principles of the company, as well as the program guidelines set by the department. Participates in cross-training to perform all roles within the department. Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners. Other duties as assigned. Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate-controlled, smoke-free internal environment.
Experience:
Minimum (Required) Qualifications: (must be met in order to perform the job at the required level) Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Knowledge of Business Blocks and CPR Preferred Qualifications: Minimum of three (3) years work experience in applicant patient areas
Education:
Associates degree in related field or equivalent experience is preferred.Proficient in Excel.SQL experience a plus

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