Program Sales Specialist

The Program Sales Specialist is responsible for generating leads, expanding program participation, and executing sales to increase current and long-term revenues for the organization and grow OMSI's informal educational impact across the Pacific Northwest. They are responsible for building sales campaigns, finding sales leads, closing sales, and handing closed sales off to Program Sales Coordinators.

Essential Duties and Responsibilities:

• Actively maintains an expert-level knowledge of OMSI's core business drivers-e.g. programs, products, camps, classes, and exhibit experiences-in order to achieve individual revenue and visitor participation goals;
• Lead Generation and Partner Stewardship:
  • Generates sales leads, follow-ups with sales inquiries, and closes sales;
  • Develops and presents sales proposals, sales materials, and presentations for public audiences, schools, district administrators, and community groups regarding OMSI programs and services;
  • Plans and executes sales campaigns based on organizational priorities-e.g. highlighting Featured Exhibits, analyzing program participation and revenue gaps, strategizing for seasonal customer prospecting, and contributing to financial aid distribution decision-making;
  • Updates sales and client databases with current information, maintains records of all sales leads, and reports weekly to department and division management on sales efforts and results;
  • Attends education and community conferences and events throughout the region to identify potential sales leads, make meaningful contacts with existing customers and keep current with sector developments and trends;
  • Navigates customer and partner organizations, identifying decision-makers and uncovering their unmet needs, and concisely demonstrating the value of what OMSI has to offer;
  • Builds relationships with customers and partners who serve underserved and/or underrepresented STEAM and museum audiences-e.g. BIPoC, rural, LGBTQ+, women and girls, etc.-to advance OMSI's Equity Action Framework and DEI goals by closing sales and building program participation.
• Departmental Collaboration and Priorities:
  • Works closely with Program Sales Coordinators to hand off sales leads once a confirmed sale is closed. Ensures that sales and service deliverables are met in an exemplary manner, and efforts are coordinated to achieve the best results;
  • Works cross-departmentally to strategize effective retention and re-engagement methods to bolster revenue and partnership goals;
  • Collaborates with Program Sales Coordinators in reaching revenue goals and sales expectations by pivoting strategies based on variances and other opportunities;
• Program and Experiences Feedback:
  • Provides feedback to internal stakeholders for educator-facing programs-e.g. Museum Engagement, Classes, Traveling Educators, and Camps. Identifies barriers to access and takes part in an active feedback loop to solve service area gaps;
  • Provides feedback on Marketing materials for educator-facing programs.

Working Conditions:

• This position is exempt, paid salaried, with a Program Sales team-based incentive (explained during interview and onboarding);
• This position is regular full-time scheduled for 40 hours/week;
  • Requires working onsite at the museum location;
  • Requires that 40% - 50% of time be spent on traveling around and outside the Portland metro area to steward partnerships and close sales. Short trips within the Portland Metro area are scheduled as part of the regular 6-month measurement period of our goal achievement process;
  • Requires working on some weekends, holidays, and/or evenings, as needed.
• Physical Demands: 60% sitting, 35% standing, 5% lifting/carrying up to 30 lbs;
• Vision Demands include:
  • Close vision (clear vision at 20 inches of less)
  • Distance vision (clear vision at 20 feet or more)
  • Depth and perception (three dimensional vision, ability to judge distance and spatial relationships)
• Environmental Demands include:
  • None
• Noise Levels include:
  • Quiet (examples: library, private office)
  • Moderate (examples: business office with computers and printers, light traffic)

Secondary Responsibilities

Secondary responsibilities include-but are not limited to-the following:

• Actively maintains a general understanding of OMSI's membership and admission programs to help answer guest questions, including fostering strong relationships with Guest Services and Development staff.
• An understanding of OMSI's financial scholarship process to assist with the financial aid allocation process by prospecting new business partners when a new, restricted donation is received (tied to a specific county or program type).

Knowledge and Skills:

REQUIREMENTS:

• Business Practices:
  • Ability to effectively manage multiple tasks, projects, and timelines, often with overlapping and time-sensitive deadlines;
  • Ability to model and support a positive team dynamic with paid and unpaid staff;
  • High proficiency with Google Suite and/or Microsoft Office;
  • Demonstrated ability to pivot between individual and team work;
  • Excellent organizational, analytical, and problem solving skills;
  • Ability to adhere to high standards of confidentiality, protocol, and community agreements;
  • Exercises sound judgment while upholding high integrity and ethical standards;
  • Excellent attention to detail with a high degree of accuracy.
• Sales Knowledge and Outreach Skills:
  • Knowledge of and the ability to effectively implement sales and marketing techniques to prospect, sell and close, and develop and expand OMSI's client base with the goal of increasing current and long-term revenues;
  • Ability to effectively track and communicate sales leads and prospects activity with supervisor and peers throughout the sales cycle;
  • Ability to work with people from diverse backgrounds in educational and corporate sectors, with an emphasis on professional communication across various formats e.g. email, phone, presentations, public-speaking, etc.
  • Ability to foster strong relationships with partners, businesses, and others as a representative of OMSI. Ability to clearly present and communicate information to diverse audiences, maintain audience attention, and respond to audience needs.
• Strong interpersonal, written, and presentation communication skills that encourage collaboration, team-building, and accountability with people of diverse talents and backgrounds.

PREFERENCES:

• Demonstrated knowledge and experience with Salesforce and/or other CRM systems;
• Proficient or native fluency in a second language (non-English).

Education & Work Experiences:

REQUIREMENTS:

• High School Diploma or GED;
• 3 years of cumulative experience with increasing responsibility:
  • Demonstrated sales experience, with an emphasis on professional communication that fosters interest, rapport-building, and engagement;
  • Demonstrated experience in effectively utilizing networking and outreach techniques to support sales lead generation and closing;
  • Examples of effective marketing and sales techniques that supported and advanced customer service and organizational goals in prior organizations;
  • Developed program management and/or coordination experience;
  • General office and multi-line phone experience.

PREFERENCES:

• Demonstrated communication and outreach techniques with educational professionals, non-profit leaders/institutions, and/or community partners.

Additional Requirements/Preferences; Including Licenses and Certifications:

REQUIREMENTS:

• Pre-employment checks, such as criminal background checks and reference checks;
• Valid Driver's License and must meet the requirements in the MVR Policy including passing a Motor Vehicle Record (MVR) check;
• Must have a reliable vehicle to drive to various locations across the Pacific Northwest.

PREFERENCES:

• None.

Benefits and Perks at OMSI

• Multiple health plans (OMSI pays 86% of employee premiums)
• 403(b) retirement with employer match eligibility
• 2 weeks of vacation per year
• 2 weeks of sick time per year
• 12 personal / cultural days (PTO) per year
• Free annual OMSI Family Membership
• Reciprocal Employee Attractions Pass (REAP)
• Inclusion-centered professional development opportunities
• Employee-led rewards and recognition program
• Discounts on summer programs for employee's children