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Food & Beverage Trainer

2 months ago

San Jacinto, United States Soboba Casino Full time
Job DescriptionJob DescriptionSummary

Responsible for identifying, the development and delivery of a comprehensive training program to educate, enable, and empower Team Members and Leaders from the Food & Beverage Department to fulfill regulatory requirements while delivering superior Guest Service as established in Soboba Casino Resort’s Service Standards. The Food & Beverage Trainer is required to assist the department in achieving training objectives and stay in compliance.

Duties/Responsibilities

  • Facilitate department safety training including basic food safety, allergen training, serv safe, blood borne pathogens, personal protective equipment, chemical training and other food safety specific training.
  • Conduct assessments to determine service gaps and training needs.
  • Develop and/or identify curriculum and determine effective and appropriate instructional methods.
  • Facilitate training for F&B Managers, Supervisors, and Team Members to enable career skills enrichment.
  • Measure and monitor guest service progress against established Soboba Service Standards.
  • Develop creative and innovative methods to promote ongoing compliance with Service Standards through reward and recognition, awards, prizes, etc. Develop and maintain collaborative partnerships with Department Leaders to successfully provide consultative OD services.
  • Contribute to the successful on-boarding of all new food and beverage team members.
  • Facilitate or coordinate delivery of recurring regulatory and compliance training.
  • Implement and maintain new regulations.
  • Assist with preparation of the annual budget process to establish adequate resources for training programs.
  • Monitor processing operations, inspect equipment and assist with health and safety inspections to ensure that the Food & Beverage department is complying.
  • Provide guidance to Food & Beverage team members to minimize food safety risk and achieve quality expectations.
  • Assist with Team Member Enhancement Training program. needed. Organizes and develops training manuals, skills assessment checklist, reference library testing and evaluation procedures, multimedia visual aids, and other educational materials.
  • Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees. Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
  • Perform special projects and other responsibilities, tasks, or duties as requested.


Performance Requirements

  • To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
  • Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
  • Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
  • Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
  • Demonstrate a desire to succeed and willingness to help others succeed.
  • Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
  • Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
  • Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
  • Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.
  • Must be willing to work a flexible schedule; Days of week/time of day, to accommodate the F&B training requirements.


Education / Qualifications

  • Must be 21 years of age, or older.
  • High School diploma or equivalent, required.
  • 4-year degree in related field (training, education, marketing, business) highly desirable.
  • Minimum 3 years Food and Beverage training and Food Safety Training experience, required.
  • Minimum 5 years’ experience in Food & Beverage and guest service, entertainment, and/or hospitality, required.
  • TIPS Certification – Alcohol Awareness Certified Trainer, preferred.
  • Proven work experience as a Training Coordinator, Trainer, Facilitator or similar role.
  • Knowledge of instructional design theory and implementation.
  • Adequate knowledge of learning management systems and web delivery tools.
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
  • Excellent verbal and written communication skills in order to promote a positive and professional image.
  • Must be able to assess learning capabilities, develop training strategies, track desired training objectives and results.
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
  • Certification in training instruction from nationally recognized professional training association desired.
  • Prior supervisory/management experience, preferred.
  • Must be able to provide evidence of eligibility to work in the United States of America.


Certificates, licenses and registration

  • Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
  • Required to submit to and obtain negative results on all drug and/or alcohol testing.
  • Ability to obtain and maintain County of Riverside Food Handlers Card.
  • Ability to obtain and maintain TIPs (Training for Intervention Procedures) Certification.


Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

  • 401k Plan
  • Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
  • Medical, Dental & Vision paid for the employee
  • Employee Assistance Program
  • Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
  • Paid Time Off


Soboba Casino Resort Team Member Recognition including, but not limited to:

  • Reward and Recognition Program (Quarterly, and Annually)
  • Team member Incentives
  • Discounted Team member meal