IT operations team lead

3 months ago

New York, United States Akelius Full time
Job DescriptionJob DescriptionIT operations team lead, US
Are you looking for career opportunities within a growing real estate company?

Then you might be our next IT Operations Team Lead in the US.

Join us and be a part of our journey.job description Akelius is seeking an experienced IT operations team lead to oversee and maintain reliable, secure, and efficient day to day operations for the offices and properties in the US.

The ideal candidate will provide innovative and reliable technology support not only to help the Akelius Real Estate Management team, work smarter and more efficiently,
but also to keep existing technology processes running optimally together with Akelius group IT unit.

The IT operations team lead will hold internal customer satisfaction as their top priority.
  • provide support and guidance to stakeholders via help desk
  • manage installations, upgrades and configurations of hardware and software
  • oversee IT support specialists to ensure effective response to tasks by internal IT team
  • collaborate with group IT
  • conducting reviews, recommendations of internal processes and procedures
  • manage multiple tasks and meeting deadlines; communicate progress at regular intervals
  • provide frontline IT support, both face to face and remotely, with the use of TeamViewer and Azure resources.
  • take ownership of support requests and be proactive in resolving issues
  • manage projects and tasks (e.g., office move, upgrades of hardware or software, property IT)
  • follow-up with end users to provide status updates as per service level guidelines
  • complete system diagnostics, problem solve, and provide positive client and end-user service
who you are
  • high school diploma or GED is required
  • college degree preferred
  • 5+ years in an IT support role providing IT support, and providing customer support in an IT or technical helpdesk environment
 
  • intrinsic interest and understanding of IT solutions and a genuine passion for technology efficiencies
  • proven ability to create and maintain positive customer and end-user relationships with technical advice, and timely service
  • ability to present complex information clearly and influence the outcome through effective verbal and written communication
 
  • excellent people skills, building relationships with employees
  • well versed in coordinating and directing the operations of IT staff to meet the requirements of the organization
  • enjoy working in a fast-paced growing team and are comfortable talking to people at all levels of the business
 
  • good interpersonal skills and ability to cultivate strong working relationships in a team environment is a must
  • strong organizational skills to ensure proper follow up and adherence to project timelines
how to apply Apply with a copy of your resume

Akelius offers
  • competitive benefits with generous employer premium contributions
  • 100% paid short and long term disability, as well as Life
  • 401k with match
 
  • annual fitness benefit
  • internal industry specific education and training
  • offices in central locations with a high-quality working environment
 
  • social events and volunteer opportunities throughout the year
  • company summit every second year
about AkeliusAkelius acquires, upgrades, and manages residential properties.
 
Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Austin, Ottawa, Montreal, Quebec City, Toronto, London, and Paris.
 
Read more at www.akelius.com
 
Akelius is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender identity, sexual orientation, age, marital status, protected veteran status, pregnancy, physical and/or mental handicap or financial ability.

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