Trainer
1 week ago
The Trainer develops and conducts child support training programs for employees of the Mississippi project. The position will also be responsible for developing training materials for new and existing project staff and ensuring that training materials are in compliance with contractual requirements and with state and federal policies.
Essential Job Requirements
- Reviews system and agency statistics regarding performance reports.
- Reviews, evaluates, edits, and updates existing training materials.
- Identifies training needs and develops training materials for all aspects of the Project, including District Office staff, CPC staff, and Legal staff.
- Monitors staff performance and provides feedback, adjusting training plans as needed.
- Meets regularly with Project Manager and Management Team to identify problem areas and trends.
- Updates and maintains all training materials as policies and procedures change, or as training needs are identified, ensuring all management staff has reviewed and approved prior to distribution to staff.
- Identifies methods of delivery to be able to remotely train staff, including new hires.
- Works with Quality Assurance staff to identify and address issues/concerns surrounding staff achieving individual and team performance goals.
- Assists team supervisors with special or on-going training needs.
- Identifies and coordinates with Management outside training opportunities and resources to improve staff performance.
- Monitors new employees progress while in training and advises Management if any issues arise.
- Other duties as assigned.
- Up to 25% travel
- Regular and timely attendance.
Required Education
A Bachelor’s Degree in education, training or other related discipline or equivalent experience
Required Experience
- Previous training and product experience or one year related training experience, including onsite management.
- Three years of Child Support experience is required.
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