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Senior Director, Client Management

3 months ago

Irving, United States Epsilon Full time
Job DescriptionJob DescriptionJob Description

How You’ll Make an Impact
As the Sr. Director of Client Management for Epsilon's Travel Vertical, you will play a pivotal role in driving revenue growth and enhancing client relationships by leveraging Epsilon PeopleCloud Digital Media Solutions. Your leadership will be instrumental in establishing yourself as a trusted partner to key travel clients and ensuring the delivery of impactful, data-driven marketing solutions.

What You’ll Achieve
As the Senior Director for Client Management in the Travel Vertical at Epsilon, you will play a pivotal role in driving our success by becoming a trusted partner to our clients. Your primary objective will be to foster win/win outcomes that significantly enhance revenue growth for Epsilon PeopleCloud Digital Media Solutions. Leveraging your deep industry knowledge and business acumen, you will identify client needs and tailor Epsilon’s advanced digital media solutions to achieve their goals.

You will lead internal teams in crafting and delivering customized, objective-based solutions, ensuring that our offerings are both innovative and aligned with client priorities. By maintaining a high level of consultative engagement, you will facilitate effective day-to-day management of client accounts, building and nurturing relationships with key stakeholders across strategy, marketing, analytics, legal, compliance, and decision-makers within client organizations.

Your role will involve a deep understanding of the competitive landscape to address client needs in meaningful ways. You will negotiate effectively with client decision-makers to secure positive outcomes and develop a strategic roadmap for client success, ultimately becoming their trusted advisor.

Additionally, you will focus on developing internal talent to support robust client outcomes and satisfaction. Your leadership will drive the growth and trust essential for long-term client relationships, ensuring that Epsilon’s PeopleCloud Digital Media Solutions consistently deliver exceptional results.

Who You Are

  • What you’ll bring with you:
    • Client Partnership: Establish and nurture deep relationships with key stakeholders across the client's organization, including strategy, marketing, analytics, legal, and compliance teams. Position yourself as a trusted advisor, creating win/win outcomes that align Epsilon’s solutions with the client’s business objectives.
    • Strategic Solution Delivery: Lead internal teams in developing and delivering objective-based solutions that address the client’s most compelling priorities. Utilize Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to craft customized sales strategies that meet client needs and drive growth.
    • Consultative Approach: Apply your business acumen to understand client needs and market trends. Use this insight to offer creative and consultative solutions that are both competitive and meaningful, ensuring that Epsilon remains at the forefront of digital media innovation.
    • Account Management: Oversee the day-to-day management of client accounts, ensuring seamless execution and resolution of any issues. Facilitate effective internal and external communication to maintain high levels of client satisfaction and operational efficiency.
    • Market Insight and Negotiation: Quickly assimilate the client’s industry landscape and emerging trends. Negotiate with key decision-makers and influencers to achieve favorable outcomes for both Epsilon and the client, driving mutual success.
    • Roadmap for Success: Develop and implement a strategic roadmap that fosters client satisfaction, growth, and trust. Work to become the client’s trusted advisor by continuously delivering value and aligning Epsilon’s solutions with their evolving needs.
    • Talent Development: Mentor and develop internal talent to enhance the team’s capabilities and ensure the delivery of outstanding results. Promote a culture of excellence and continuous improvement within the team.

 

  • Why you might stand out from other talent:
    • Experience: Over 10 years of professional sales and marketing experience, with a preference for team management or leadership roles.
    • Client Management: Proven experience in client management or sales, with expertise in ad solutions, direct marketing, or agency environments.
    • Marketing Expertise: Strong understanding of marketing strategy, analytics, media performance, and forecasting. Ability to leverage this knowledge to formulate and execute effective strategies.
    • Self-Motivation: Proactive in identifying opportunities, new business prospects, and market gaps without requiring constant supervision.
    • Consultative Sales: Comfort and experience with consultative sales and solution selling approaches.
    • Strategic Planning: Strong business and strategic planning skills, with a solid quantitative background and proficiency in analytic tools and techniques.
    • Negotiation Skills: Exceptional negotiation abilities, with a track record of creating positive outcomes for clients and stakeholders.
    • Communication: Effective communication skills across all organizational levels, with the ability to collaborate successfully in a team-oriented environment.
    • Technical Skills: Proficiency in Microsoft Office, Excel, PowerPoint, and Salesforce.com.
    • Education: BA/BS degree preferred, with a strong academic record; MBA is a plus.
Additional Information

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

  • Act with integrity. We are transparent and have the courage to do the right thing. 
  • Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
  • Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
  • Respect all voices. We embrace differences and foster a culture of connection and belonging. 
  • Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

  • Time to Recharge: Flexible time off (FTO), 14 paid holidays 
  • Time to Recover: Paid sick time  
  • Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
  • Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
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