Technical Services Representative
2 months ago
Blast Cleaning Technologies, Inc. (BCT) is proud to be the leader in shot blast innovation We are dedicated to our customers, resulting in impressive company growth year over year.
Why Work at BCT?
Highly Competitive Pay and Benefit Plans: We recognize skill and dedication with superior compensation and benefits.
Medical Insurance: ZERO DOLLAR MONTHLY PREMIUM Medical Insurance with Wellness Program -no monthly medical insurance premiums deducted from your paycheck.
Engaged Leadership: Our Founder and CEO, Carl Panzenhagen, is a passionate, ethical, engaged leader.
Historic Location: Work in our over $2 million investment in upgrades and refurbishment at our historic West Allis location.
Comprehensive Benefits and 401K: We offer a full range of competitive benefits.
Generous PTO and Paid Holidays: Take advantage of our generous PTO plan and several paid U.S. holidays.
Casual Work Environment: Enjoy a casual dress code and friendly workplace.
Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
Onsite HR and IT Department: We provide dedicated onsite HR and IT support to ensure our employees' needs are met. We won't send you to a 1-800 number for help.
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Our Company Culture: We value our PACT
Passion
Accountability
Customer Focused
Team Player
We emphasize the importance of working with good people who care about the company and each other. We will always do the right thing for our customers and co-workers, utilizing our core values in everything we do.
Our core values are rooted in the visionary spirit of our CEO, Carl Panzenhagen, who began his career as a teenager working in a foundry. As an adult his extensive industry experience and dedication led him to create a company free from bureaucracy and grounded in ethical business practices. Guided by Carl's leadership, a small team of five evolved into a self-sustaining manufacturing powerhouse. Today, BCT proudly stands 260 employees strong and celebrates the completion of our cutting-edge foundry, a testament to our relentless pursuit of excellence and innovation.
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General Description
Under the direction of the Customer Service Manager, the Customer Service and Inside Sales Representative answers customer calls, answers customer questions, research customer inquiries, provides quotes, and enters orders. This position also supports outside sales representatives as needed. This person is expected to have strong written and verbal communication skills, have an attention to detail, ability to interact with others in the organization to resolve problems, and a strong desire to provide a high degree of customer service.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Processes inquiries for parts, service, and new equipment. Recommends complimentary part requirements and upgrade options to expose the customer to the complete BCT product line.
- Answers phone calls and emails, providing price quotes and other information.
- Process orders for parts and service, expediting orders as needed for breakdowns or other situations.
- Supports territory sales managers by providing quotes, following with customers, and order entry and expediting.
- Assists all customers (internal and external) in selecting required parts in a friendly, professional, and efficient manner.
- Monitors low stock or out-of-stock parts and works with inventory control to provide prompt resolution.
- Communicates backordered and delayed shipments to customers.
- Works with procurement to quote purchased parts, including sourcing and developing specifications.
- Conducts technical research on OEM part numbers when parts are not in the ERP system; verifies cost, lead-times, and pricing for quotation.
- Processes return authorizations, works with accounting to issue customer credits, works with engineering and procurement for warranty claims; ensures warranty claims are handled timely and to customer satisfaction.
- Participates in all training and continuous improvement activities.
Education and/or Experience
- Previous technical sales or parts counter experience preferred (2-3 Years Preferred).
- Ability to communicate effectively via phone calls, email, and in-person meetings.
- Able to effectively use Microsoft Office Suite (Outlook, Word, Excel).
- Ability to navigate an ERP system for parts quoting, order entry, and parts research purposes.
- Ability to read engineering drawings including dimensions, bills of materials, and exploded views.
- Bilingual in Spanish a plus.
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