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Senior End User Computing

1 month ago

Charleston, United States Artmac Soft LLC Full time
Job DescriptionJob Description

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Senior End User Computing (EUC) Support Engineer

Job Type : W2 / C2C / 1099

Experience : 5-15 Years

Location : Charleston, Maine

Skills:

  • 4+ years of experience in managing enterprise desktops on a large scale (1000+ clients).
  • Knowledge of Microsoft Endpoint Manager (Intune / SCCM).
  • Experience managing desktop configuration policies via Intune.
  • Create and maintain Intune Policies and deployment scripts.
  • Administering Windows operating systems.
  • All aspects of IMAC (Install Move to Add Change) including JML (Joiner, Mover & Leaver).
  • Knowledge of BitLocker management and LAPS. (Local admin password solution)
  • Basic knowledge of Browser technologies Ex: Internet Explorer, Chrome
  • Basic knowledge of end-user break fixes for designated equipment (All EUC equipment).
  • Basic Knowledge of Azure AD, and Active Directory; including GPO and DNS.
  • Knowledge of imaging laptops.
  • Knowledge of basic networking and proxy technologies.
  • Knowledge of Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Knowledge of Change, Problem, Incident, and Configuration Management.
  • Knowledge of Asset Management toolsets to keep track of the inventory on a day-to-day basis. Monthly reports.
  • Provide recommendations or possible solutions to client management and support teams.
  • Supporting Service Desk team and L1 support.

Responsibilities:

  • Strong troubleshooting skills for Desktops, Laptops & Peripheral devices.
  • Provide onsite physical hands & feet technical support.
  • Resolve incidents and problems associated with EUC devices.
  • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
  • Set up new hire devices, and desk - desktops/laptops and install any needed applications per the user onboarding request.
  • Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Deploying, Installing, and configuring software via Intune on client devices.
  • Provide software break/fix services and replacement of non-warranty assets for end users.
  • Configure and support end users on mobile computing platforms.
  • Provide onsite hardware support for general troubleshooting and problems for end-user computing technologies.
  • Provide basic/SOP-based support for problems pertaining to end-user device applications like MS Office, MS Teams, COTS software, etc.
  • Provide walk-up/tech bar support at the company-specified locations for quick assistance and resolution.
  • Utilize ITSM tool and other Company systems to track and report on end-user issues and requests.
  • Change, Problem, Incident, and Configuration Management.
  • Asset Management to keep track of the inventory on a day-to-day basis. Monthly reports.
  • Coordinate with other technical/non-technical teams (onsite or remote) as needed to resolve the end user issues/requests.
  • Provide White Glove support for VIP Users (including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, etc.)
  • Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
  • Create, change, and remove printer configurations and queues based on requests.
  • Coordinating with vendors for in-warranty equipment failures.
  • Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.

Qualification:

  • Bachelor's degree or equivalent combination of education and experience.