Lead End User Computing Specialist

2 weeks ago


Charleston, West Virginia, United States Artmac Soft LLC Full time
Job Overview

Company Overview:

Artmac Soft LLC is a premier technology consulting firm focused on delivering cutting-edge IT solutions and services tailored to meet the unique needs of our clients.

Position Summary:

We are seeking a Lead End User Computing (EUC) Specialist to join our dynamic team. This role is essential for ensuring the seamless operation of end-user computing environments.

Employment Type: W2 / C2C / 1099

Experience Required: 5-15 Years

Key Responsibilities:

  • Oversee the management of enterprise desktop environments for large-scale clients.
  • Utilize Microsoft Endpoint Manager (Intune / SCCM) for effective desktop configuration management.
  • Develop and maintain Intune policies and deployment scripts.
  • Administer Windows operating systems and manage all aspects of IMAC (Install, Move, Add, Change) processes.
  • Implement BitLocker management and Local Admin Password Solution (LAPS).
  • Support basic troubleshooting for various browser technologies and end-user devices.
  • Engage with Azure Active Directory and Active Directory for user profile management and account support.
  • Manage imaging processes for laptops and maintain basic networking knowledge.
  • Utilize asset management tools for daily inventory tracking and reporting.
  • Collaborate with service desk teams to provide tier-one support.

Essential Skills:

  • Proven troubleshooting capabilities for desktops, laptops, and peripheral devices.
  • Deliver on-site technical support and resolve incidents related to EUC devices.
  • Conduct proactive troubleshooting to identify and mitigate potential issues.
  • Set up and configure devices for new hires, ensuring all necessary applications are installed.
  • Install, upgrade, and repair end-user computing equipment, including desktops and laptops.
  • Deploy and configure software via Intune on client devices.
  • Provide software support and manage non-warranty asset replacements.
  • Assist users with mobile computing platforms and provide general troubleshooting support.
  • Offer basic support for applications such as MS Office and MS Teams.
  • Utilize ITSM tools to track and report on user issues and requests.

Qualifications:

  • Bachelor's degree or an equivalent combination of education and experience.


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