NC - Leasing Consultant

1 month ago

Raleigh, United States NAVARINO PROPERTY MANAGEMENT LLC Full time
Job DescriptionJob Description

Navarino Property Management is a complete Real Estate Management company specializing in multifamily structures. The company believes in attentive resident care and takes great pride in its hands-on approach to management. Navarino builds value and maximizes returns for clients through the diligent application of property management fundamentals and is responsive, nimble, and devoted to the interests of its clients.

Navarino Property Management team comprises experienced professionals whose success lies in their ability to anticipate and respond to owner's and resident's needs quickly and effectively. The company is proud of its good working relationships with highly qualified and reputable contractors, subcontractors, maintenance professionals, bankers, engineers, architects, and other Real Estate service providers.

Leasing

  • Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
  • Immediately record all telephone and in-person visits on appropriate reports.
  • Files own guest cards and maintain them according to established procedures.
  • Inspect models and available market ready?, communicate related service needs to Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect's needs.
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all times.

Administrative

  • Accept rental payments.
  • Type the lease, complete the appropriate paperwork, and input information in Rent Manager accurately and on time.
  • Maintain current resident files.
  • Maintain and record daily inspections for the community.
  • Distribute all company or community-issued notices.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.

Resident Retention

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
  • Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Maintain open communication with Property Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents
  • Conduct market surveys and shop competitive communities.

Essential Job Functions:

  • Demonstrate an ability to support and contribute to the community team.
  • Demonstrate strong oral and written communication skills.
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Participate in training in order to comply with new or existing laws.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Two (2) years of experience in previous relevant customer service
  • Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem

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