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Insurance Customer Service Representative

3 months ago

Roanoke, United States Josh House Ins Group Full time
Job DescriptionJob Description

Josh House Ins Group has been a standout in the insurance industry since its inception in August 2012. As an Award-Winning Allstate agency, we take pride in our high performance and recognition as the Best in Company in Texas. Our agency fosters a supportive and inclusive culture, with a great crew of people dedicated to growth and expansion. We value independence, flexibility, and a passion for helping others, offering opportunities for remote work based on experience.


We are currently seeking an Entry-Level Insurance Customer Service Representative to join our team. This full-time position offers a competitive salary ranging from $15 to $18 per hour, depending on experience. Licensed candidates will have additional commission opportunities through cross-selling and upselling, allowing for even greater earning potential.


Join our team and embark on a rewarding career in the insurance industry. Apply today to become part of our supportive and growth-oriented environment where your contributions are valued and recognized.


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Evenings Off

Licensing Assistance

Work-Life Balance

Weekends Off

Holidays Off

Professional Development

Professional Work Environment

Team Building Activities

Equipment Provided

Paid Sick Leave

Supplemental Insurance

Personal Workspace

Monday - Thursday (8:30am - 5:30pm) Work Schedule

Friday (8:30am - 5pm) Work Schedule


Responsibilities
  • Provide comprehensive insurance education and guidance.
  • Maintain accurate and up-to-date client records.
  • Prepare and issue insurance documents promptly and accurately.
  • Ensure policy changes are processed accurately and in compliance with regulations.
  • Conducts timely follow-up communication with clients to address inquiries and concerns.
  • Identify opportunities to upsell additional products to existing clients.
  • Implement retention strategies to foster loyalty and satisfaction.

Requirements
  • Licensing Requirements:
  • You will be required to obtain a Property and Casualty License (if not already licensed).
  • Preferred candidate would already have their license but we have a reimbursement program available for getting your license.
  • Bilingual in Spanish would be a bonus
  • Meticulous attention to detail in all tasks and responsibilities.
  • Comfortable navigating and using basic computer programs.
  • Works effectively with colleagues to achieve team goals and objectives.
  • Clear and effective communication skills, both written and verbal.
  • Demonstrates professionalism and respect in all interactions within the office environment.

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