Current jobs related to Customer Service Representative - Roanoke - BBA Aviation Plc.

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States SERVICE HERO CONSULTING LLC Full time

    Schedule: Monday-Friday 8:00AM-4:30PM Starting Pay: $18-$20/HR (depending on experience) Bonus eligible: No Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay Application window anticipated to close: 08 /26/24 *if interested in opportunity, please submit application as soon as possible. What Customer Service Operations...

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States Cardinal Health Full time

    The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and res Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Internal

  • Customer Service Representative

    3 months ago

    Roanoke, United States County of Roanoke VA Full time

    Performs work of moderate difficulty in assisting internal and external customers with requests for information or services. Performs administrative work that may include data entry, recordkeeping, staffing the front desk and answering a multi-line t Customer Service Representative, Customer Service, Representative, Accounting, Retail

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States Randstad North America, Inc. Full time

    Are you looking to join a company that can provide great stability and an amazing work culture? If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for y Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    1 month ago

    Roanoke, United States Performance Food Group Full time

    We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401 K Employer Matching, Education Assistance, Paid Time Off, and much more. Growth opportunities performing essential work t Customer Service Representative, Customer Service, Customer Experience, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Roanoke, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roanoke, TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    1 day ago

    Roanoke, Virginia, United States Alsco Full time

    Job SummaryThe Customer Service Representative drives customer loyalty through response to inbound customer inquiries and proactive outbound calls. The representative coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.Key ResponsibilitiesRespond to customer service needs in a...

  • Customer Service Representative

    3 months ago

    Roanoke, United States Suburban Propane Full time

    > > **Customer Service Representative** **Roanoke , IN** **JOB ID: 7241** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States Packaging Corporation of America Full time

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer...

  • Customer Service Representative

    1 week ago

    Roanoke, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Customer Service Representative

    2 months ago

    Roanoke, United States U-Haul Full time

    Location: 2902 Hershberger Rd, Roanoke, Virginia 24017 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States PT Solutions Physical Therapy Full time

    Job Description PTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings while guaranteeing responsive personal service...

  • Customer Service Representative

    6 days ago

    Roanoke, United States Addison Group Full time

    Title: Customer Service RepresentativeEmployment Type: Full Time - ContractLocation: Westlake, TXSalary: $18.50/hourHours: 8am-5pm, Monday - FridayRole RequirementsEducation: High School Diploma requiredExperience: 6 months+ of customer service/call center experienceSoftware: Microsoft Office Suite proficient and can type (at minimum) 40...

  • Customer Service Representative

    3 months ago

    Roanoke, United States TRC Companies Full time

    **Customer Service Representative** Location Roanoke, Virginia, United States Category Energy Efficiency Posted Date 01/18/2022 Job Id 10474 JOB DESCRIPTION TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power, and infrastructure industry. TRC is seeking a **Customer Service**...

  • Customer service representative

    3 weeks ago

    Roanoke, United States Randstad Full time

    Are you looking to join a company that can provide great stability and an amazing work culture? If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous customer service experience working in a high call volume setting or...

  • Associate Customer Service Representative

    3 months ago

    Roanoke, United States Wells Fargo Full time

    **Associate Customer Service Representative** Location: Roanoke, Virginia **Job ID** R-133754 **About this role:** Wells Fargo is seeking an Associate Customer Service Representative... ****In this role, you will:**** * Support customers with inquiries on financial products and services * Identify ways to improve customer experience within established...

  • Customer Service Representative/Cashier

    1 day ago

    Roanoke, Virginia, United States Southern Multifoods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Cashier at Southern Multifoods. As a key member of our front-line team, you will be responsible for providing exceptional customer service, operating a cash register, and assisting with food preparation procedures.Key...

  • Customer Service Representative

    3 months ago

    Roanoke, United States Hawk Advisers Full time

    **JOB SUMMARY** The Customer Service Representative (CSR) is an entry level position that plays a significant role in shaping our customer experience and full-filling our company's mission. The CSR is responsible for providing exceptional customer service and supporting the needs of our clients. The is an exciting opportunity to join a well-established...

  • Customer Service Representative

    1 week ago

    Roanoke, Virginia, United States Grand Fitness Mgmt, LLC Full time

    Job OverviewAbout Us:Grand Fitness Mgmt, LLC is a prominent franchisee of Planet Fitness, operating over 66 locations since our inception in 2010. Our mission is to improve lives by offering a top-notch fitness experience in a friendly and non-judgmental atmosphere.Your Role:As a Customer Service Representative, you will play a crucial role in delivering...

  • Customer Service Representative

    1 week ago

    Roanoke, Virginia, United States Zips Car Wash Full time

    Why You Will Enjoy This Role as a Customer Service Representative - Car Wash Are you passionate about connecting with individuals? Do you take pleasure in assisting others? If so, our full-time Customer Service Representative - Car Wash position at Zips Car Wash is an ideal opportunity for you. In this role, you will enhance the experiences of our customers...

Customer Service Representative

3 months ago

Roanoke, United States BBA Aviation Plc. Full time
Job ID 10698Date Posted 06/10/2024Location Roanoke, VirginiaAirport Roanoke Blacksburg Regional AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:
  • Work as part of a team to provide everyone with a friendly welcome to Signature.
    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment,

Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
  • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.
  • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.
Job Qualifications

To qualify for this position, applicants and those in the role must have:
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.
Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.The pay range for this position is $19.10 to $23.69 / hour.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:
  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks