Hotel Manager

3 weeks ago


Miami Beach, United States Think Hospitality Full time
Job DescriptionJob Description

Overall Scope and Responsibility:


Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times.


Essential Duties:

  • Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
  • Informs guests on hotel facilities and amenities, provides directions within the property.
  • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
  • Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc
  • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
  • Communicates credit issues to all revenue generating departments
  • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
  • Communicates guest requests with the appropriate department
  • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
  • Reviews departing guest's folios and invites guests back
  • Makes reservations
  • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.

Job Knowledge, Skills, & Abilities

  • Excellent communication, interpersonal, and organization skills.
  • Must be able to carry 10 lbs.
  • Commitment to superior customer service and excellent customer service skills.
  • Proven ability to influence a team and achieve results.
  • Flexibility and creative problem-solving ability.
  • Strong initiative and self-motivation.
  • Fluency in job related English both verbal and non-verbal.
    • An appreciation and respect for the diversity of all individuals in the workplace.
    • Ability to handle pressure and work in a fast paced environment.
  • Must be able to work days, evenings, and weekends as necessary.
  • Preference to those knowledgeable in Accor Membership Platform



No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.


  • Night Auditor Hotel

    3 weeks ago


    Miami, United States Hotel Resource Full time

    **Hospitality - Hotel** **Night Auditor Hotel** Night Auditor Hotel Pegaso Corp Miami FL **Night Auditor Hotel** **Company:** Pegaso Corp **Location:** 100 Southeast 4th Street 33131 US **Category:** Hospitality - Hotel **Degrees Required:** High School **Employment Type:** Full-Time **Manages Others:** No **Requirements:** * Audit daily guest...

  • Purchasing Manager

    6 days ago


    Miami Beach, United States the goodtime hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Miami, Florida, United States Mayfair House Hotel & Garden Full time

    For seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place...


  • Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...

  • Room Attendant

    2 weeks ago


    Miramar Beach, United States Hotel Effie Sandestin Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Purchasing Manager

    1 week ago


    Miami Beach, Florida, United States the goodtime hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Hotel Manager

    2 hours ago


    Westhampton Beach, United States Seven Beach Lane Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryWe are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities...

  • Hotel Sales Manager

    7 days ago


    Miami, United States InterContinental Hotels Group, plc Full time

    Develop business through direct sales solicitation for an assigned territory or market segment(s). DUTIES AND RESPONSIBILITIES: - Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct ou Sales Manager, Hotel, Sales, Manager, Business


  • Miami Beach, United States the goodtime hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Sales Manager

    1 week ago


    Daytona Beach, United States Premier Resorts & Management Full time

    This is an exciting opportunity to join the Sales Team as a Sales Manager at the soon to open Renaissance Daytona Beach Oceanfront Hotel. We are looking for a Sales Managers that has experience selling Marriott branded hotels. BASIC PURPOSE: Provide direct sales efforts for the hotel,resulting in bookings for the hotel. Book groups and transient business for...


  • Miami Beach, United States Think Hospitality Full time

    The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. DUTIES & FUNCTIONS Greet,...


  • Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionThe Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial...


  • Miami Beach, United States Towne Park, LLC Full time

    The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles Hotel, Valet Attendant, Guest Service, Account Manager, Valet, Attendant, Transportation

  • Hotel Director

    3 weeks ago


    Miami, United States Crew Life at Sea Full time

    Job DescriptionJob DescriptionEssential FunctionsIn order of importanceOversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.Manage guest expectations for all functional teams; deal with complaints and be...


  • Miami Beach, United States Cardozo Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Sales & Event Manager

    2 weeks ago


    Miami, United States AC Hotel Miami Brickell Full time

    DescriptionWe are hiring a Sales & Event Manager - AC/Element Hotel - Downtown Miami (Brickell)Being the Sales Manager at a Concord Hospitality property means you hold an important key to the hotel’s success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel for both guest rooms...


  • Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionOverall Scope and Responsibility:Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all...


  • Miami Beach, United States The Clevelander Hotel Full time

    SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, patrons, and team members. DUTIES AND RESPONSIBILITIES: * Patrol hotel property to ensure the safety of guests, patrons, and Team Members and to protect all hotel assets * Assist sick and injured guest, patrons, and Team Members * Delivers an enthusiastic, professional greeting to...

  • Sales & Event Manager

    2 weeks ago


    Miami, Florida, United States AC Hotel Miami Brickell Full time

    We are hiring a Sales & Event Manager - AC/Element Hotel - Downtown Miami (Brickell)Being the Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel for both guest rooms and event...


  • Miami Beach, United States B Hospitality Corp Full time

    Job DescriptionJob DescriptionButler Hospitality is a rapidly growing technology-based Hospitality company. We operate the Food and Beverage Departments within our partner hotels. We are currently seeking talented Full-time & Part-time food expeditors to join our team at The AC Hotel by Marriott Miami Beach in Miami, FL.US-based position and authorized to...