Esme Hotel Front Office Supervisor
2 weeks ago
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
DUTIES & FUNCTIONS
- Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
- As needed, assist with scheduling, hiring and training front desk employees.
- Monitors, coaches, and evaluates guest service representatives and night auditors.
- Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Follow all cash handling and credit policies.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
- Be familiar with all in-house groups.
- Have knowledge of emergency procedures and assist when needed.
- Fill in and support coworkers and team as needed to ensure efficient operation.
- Perform duties, special assignments and projects as requested by management.
- Ability to communicate in English & Spanish preferred.
EDUCATION & EXPERIENCE
- High School diploma/GED or equivalent education/experience required.
- Experience in a hotel or a related field preferred.
- 2+ years of front desk experience required.
- Computer experience with basic proficiency in Microsoft office and hotel property management systems required
-
Hotel Front Desk Supervisor
7 days ago
Miami, United States Mr C Coconut Grove Full timeJob DescriptionJob DescriptionMr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits...
-
Night Auditor Hotel
7 days ago
Miami, United States Hotel Resource Full time**Hospitality - Hotel** **Night Auditor Hotel** Night Auditor Hotel Pegaso Corp Miami FL **Night Auditor Hotel** **Company:** Pegaso Corp **Location:** 100 Southeast 4th Street 33131 US **Category:** Hospitality - Hotel **Degrees Required:** High School **Employment Type:** Full-Time **Manages Others:** No **Requirements:** * Audit daily guest...
-
Director Front Office
Found in: beBee S US - 2 days ago
Long Beach, United States Hotel Queen Mary Full timeJob SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...
-
Front Desk Agent
7 days ago
Miami Beach, United States Cardozo Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Office Agent
1 week ago
Redondo Beach, United States The Portofino Hotel & Marina, a Noble House Hotel Full timeThe Job: As a Front Desk Agent you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime! You:...
-
Front Office Agent
Found in: beBee jobs US - 7 days ago
Miami, Florida, United States Hyatt Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation...
-
Front Desk Supervisor
4 days ago
Miami Beach, United States HEI Hotels & Resorts Full timeAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer
-
Accepting Applications
Found in: beBee S US - 2 weeks ago
Miami, United States Sheraton Miami Airport Hotel Full timeOverview: Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: Engineering Food and Beverage Front Office Housekeeping About Us : HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy,...
-
Front Office Agent
7 days ago
Miami, United States Loews Hotel & Resorts Full timeWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Office Agent, Office, Agent, Hotel, Business Services
-
Engineering Supervisor
5 days ago
Miami Beach, United States Hersha Hospitality Management Full timeEngineering Supervisor Perform general maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure. Potential Career Path Chief Engineer - Area Chief Engineer - Regional Direct Engineer, Hotel, Supervisor, Maintenance, General Maintenance
-
Housekeeping Supervisor
Found in: Resume Library US A2 - 7 days ago
Miami, Florida, United States YVE Hotel Miami Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Accepting Applications
Found in: Resume Library US A2 - 7 days ago
Miami Beach, Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full timeOverview: Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: Engineering Food and Beverage Front Office Housekeeping About Us : This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate...
-
Front Office Supervisor
7 days ago
Myrtle Beach, United States Marriott Myrtle Beach Resort & Spa at Grande Dunes Full timeFront Office Supervisor (Evening Shift)Job Description:Front Office Supervisor lead and perform all front desk duties, including arrivals, departures, answering phone calls and special requests.Supervisors ensure that guests experience a great & enjoyable stay, as they oversee the day to day operations in the front office area, bellstand & concierge.
-
Front Desk Supervisor
Found in: beBee jobs US - 2 weeks ago
Miami, Florida, United States Four Points By Sheraton Miami Airport Full timeGeneral Job DescriptionThe hotel front desk supervisor is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests...
-
Seeking Front Desk Agents for New Downtown Hotel
Found in: beBee jobs US - 7 days ago
Miami, Florida, United States Gale Miami Hotel & Residences Full time*Title: Guest Service Agent**FLSA Status: Non-Exempt*SUMMARY: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.*RESPONSIBILITIES: Welcoming guests...
-
Front Office Agent
Found in: beBee S US - 2 weeks ago
Miami, United States Hyatt Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual...
-
Front Desk
Found in: beBee S US - 2 weeks ago
Miami Beach, United States AC Hotel by Marriott Miami Beach Full timeAdditional Information Full Time, Part Time, Pay: $17.65/hourJob Number 24036156Job Category Rooms & Guest Services OperationsLocation AC Hotel Miami Beach, 2912 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving...
-
Housekeeping Supervisor
Found in: Resume Library US A2 - 7 days ago
Miami, Florida, United States The Elser Hotel & Residences Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Engineering Supervisor
Found in: Resume Library US A2 - 7 days ago
Miami Beach, Florida, United States the goodtime hotel Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Hotel Front Desk Agent
7 days ago
Miami Beach, United States Think Hospitality Full timeOverall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: Completes the...