Safety And Risk Associate
3 weeks ago
SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, patrons, and team members.
DUTIES AND RESPONSIBILITIES:
* Patrol hotel property to ensure the safety of guests, patrons, and Team Members and to protect all hotel assets
* Assist sick and injured guest, patrons, and Team Members
* Delivers an enthusiastic, professional greeting to guests upon arrival and departure
* Ensures area around entrances is clean, safe, and secure
* Builds relationships with patrons that add to the guest experience
* Maintains and ensures compliance with all policies and procedures
* Investigates all guests and staff complaints and observations
* To serve as a link between the rest of the management team and the staff
* Makes unannounced spot checks on staff performance at varying times and days
* Reports and notify management with regards to incidents involving guests or patrons
QUALIFICATIONS:
* High school or equivalent education preferred
* Minimum of one-year security-related background required
* Licenses or Certificates- Ability to obtain and/or maintain any government required licenses certificates or permits
* Minimum of two years' experience within customer service
* Good oral and written communication skills
* Ability to work in a team environment
* Ability to verbally communicate and take direction
* Ability to multi-task in high volume and fast-paced work environment
* Ability to remain calm in high-stress situations
* Ability to operate a handheld two-way radio
* Strong attention to detail required
Working Conditions:
* Work is mostly performed outdoors and requires various shifts and weekend hours. As well as physical patrols of all JHR properties
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