Customer Service Assistant
7 days ago
A Customer Service Assistant at Brand Avenue plays a crucial role in providing exceptional customer service to clients. This position involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with the company's products or services
Key Responsibilities
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or in person.
- Assist customers in placing orders, processing payments, and resolving issues.
- Provide accurate information about products, services, and company policies.
- Handle and resolve customer complaints or concerns in a professional and timely manner.
- Maintain customer records and update information as needed.
- Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
- Monitor and respond to customer reviews and feedback on various platforms.
Skills, Knowledge and Expertise
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field preferred but not required.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work well in a team environment.
- Proficiency in Microsoft Office suite and basic computer skills.
- Ability to multitask and prioritize tasks effectively.
Benefits
Benefits:
- Competitive salary with potential for growth.
- Opportunities for career advancement within the company.
- Training and development programs to enhance skills and knowledge.
- Supportive work environment that values teamwork and collaboration.
- Health insurance and other benefits package available.
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