Customer Service Assistant

7 days ago


Houston, United States Brand Avenue Full time
Job DescriptionJob DescriptionDescriptionAbout the Role:
A Customer Service Assistant at Brand Avenue plays a crucial role in providing exceptional customer service to clients. This position involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with the company's products or services
Key Responsibilities
Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or in person.
  • Assist customers in placing orders, processing payments, and resolving issues.
  • Provide accurate information about products, services, and company policies.
  • Handle and resolve customer complaints or concerns in a professional and timely manner.
  • Maintain customer records and update information as needed.
  • Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
  • Monitor and respond to customer reviews and feedback on various platforms.

Skills, Knowledge and Expertise
Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field preferred but not required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well in a team environment.
  • Proficiency in Microsoft Office suite and basic computer skills.
  • Ability to multitask and prioritize tasks effectively.

Benefits
Benefits:

  • Competitive salary with potential for growth.
  • Opportunities for career advancement within the company.
  • Training and development programs to enhance skills and knowledge.
  • Supportive work environment that values teamwork and collaboration.
  • Health insurance and other benefits package available.


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