Entry Level Customer Service Assistant
4 weeks ago
**Description**
**Duties**
* Answering the telephone when customers call to plan and book their golf vacation
* Using the computer to plan, quote and book golf vacations
* Using the Internet and live chat to walk customers through various options for their trip
* Responding by email to on-line golf vacation quote requests
* Maintaining contact with customers utilizing top-notch follow-up skills
* Opportunities for cross-training as business needs dictate
* Effectively manage customer inquiries and questions regarding various products and services. If appropriately licensed, meet with prospective clients individually to describe product offerings.
* Submit communications.
* Handle marketing and sales projects as needed.
**Requirements:**
* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Experience working with customer support.
* Strong written and verbal communication skills.
* Detail-oriented with the ability to line up and organize workflow.
* Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.
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