Customer Service Consultant

2 weeks ago

Houston, United States Supreme Partnership Inc Full time

We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.


Things to consider before applying:

  • Must be at least 18 yrs of age
  • Must live in Houston, TX
  • Must NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okay


Key Responsibilities:

  • Customer Support: Provide prompt and courteous assistance to customers through various channels, including phone, email, and live chat, addressing inquiries, concerns, and providing product/service information.
  • Issue Resolution: Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.
  • Product Knowledge: Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.
  • Relationship Building: Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.
  • Documentation and Reporting: Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.
  • Process Guidance: Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.
  • Cross-Departmental Collaboration: Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.

Qualifications:

  • Proven experience in a customer service role, demonstrating exceptional communication and problem-solving skills.
  • Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Familiarity with customer service software and tools.
  • A genuine passion for helping customers and a commitment to delivering outstanding service.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Knowledge of customer service best practices and a dedication to continuous improvement.
  • Excellent teamwork and collaboration skills.

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