Customer Service Specialist

4 weeks ago

Houston, United States Puffer-Sweiven Full time

**Company Description**:
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

**Specialties**:

- Process Control & Safety Systems
- Control Valves & Regulators
- Isolation Valves & Actuation
- Oil & Gas Automation
- Reliability Solutions & Services
- Pressure Management
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services

**Duties and Responsibilities**:

- Transfer quotations into business system and enter on appropriate manufacturing / assembly facility.
- Ensure timely delivery of product documentation and shipment of backlog.
- Monitor shipment schedules, provides schedule updates to customer and schedules customer inspections.
- Ensure all order related documentation is submitted in a timely manner using established procedures.
- With direction from Inside Sales, responsible for entering change orders.
- Assist Inside Sales with invoicing and associated documentation.
- Responsible for reviewing and monitoring commission reconciliation.
- Assist Sales Team with copying, filing, typing, collections and general administration activities.
- Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.
- Perform related duties as required.
- Develop and maintain awareness of all products and services provided by Puffer-Sweiven.

**QUALIFICATIONS**:
**Education/Knowledge**:

- High School education required with some college business course work preferred.
- Knowledge of office administrative procedures, standard office equipment and the sales order process.

**Experience/Skills**:

- 1-3 years administrative experience or equivalent education and training. Company Sales Order system or comparable experience preferred.
- Direct experience in a sales and or customer service oriented work environment preferred.

**COMPETENCIES**:

- Good interpersonal skills - develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
- Good verbal communication skills - communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
- Good writing skills - writes in a manner appropriate for business and messages information coherently.
- Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
- Good problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
- Good teamwork - identifies with the team and it’s goals and contributes to the groups effectiveness.
- Good customer service skills - provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
- Exhibits professionalism - projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.

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