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Service Advisor
4 months ago
- 401(k) Match
- Open at 7:30 am - 5:00 pm Monday - Friday
- Alternating Saturdays from 8:00 am - 3:00 pm
- Paid Vacation
- Closed on Major Holidays - Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, 4th of July, Memorial Day, Labor Day
- Closed Sundays
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
- Provide concierge support for all owner inquiries, whether on the phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts as necessary
Qualifications
- Organized and friendly personality
- Basic computer competencies - knowledge of CDK a plus
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
