Service Advisor

5 days ago


Rye NY USA, United States Rye Subaru Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Rye Subaru. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities
  • Customer Service: Provide prompt, courteous, and effective service to customers, ensuring that their needs are met and exceeded.
  • Service Order Management: Oversee service orders and the flow of the Drive Lane, ensuring that customers receive timely and efficient service.
  • Concierge Support: Provide exceptional support to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Inventory Management: Ensure that the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
  • Technical Support: Answer technical questions about vehicle problems, warranties, services, and repairs, providing accurate and helpful information to customers.
  • Customer Success Index: Maintain a high level of customer satisfaction, ensuring that the Customer Success Index is at or above company standards.
  • Part Ordering: Assist in diagnosing vehicle problems and ordering necessary parts, ensuring that repairs are completed efficiently and effectively.
Requirements
  • Organizational Skills: Possess a high level of organization and attention to detail, ensuring that tasks are completed efficiently and effectively.
  • Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with customers and colleagues.
  • Technical Skills: Possess basic computer competencies and knowledge of CDK, as well as the ability to learn and adapt to new systems and technologies.
  • Time Management: Possess strong time management skills, ensuring that tasks are completed efficiently and effectively.
  • Teamwork: Possess a strong ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
  • Professionalism: Possess a professional and well-groomed personal appearance, reflecting positively on the company and its values.

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