Billing Specialist

4 weeks ago


Saint Louis, United States Resla Full time
Job DescriptionJob Description

Resla Overview:

Resla is a leading car rental agency committed to providing exceptional service and support to our customers. We pride ourselves on our fleet of high-quality Tesla vehicles and our dedication to customer satisfaction. As part of our commitment to excellence, we are seeking a Claims Agent Representative to join our dynamic team. This role is pivotal in managing insurance claims and ensuring a smooth, supportive process for our customers during their times of need.

Position Summary:

Do you excel in the art of financial management and possess a knack for delivering exceptional customer care? Join our team as a Financial Services and Customer Care Specialist, where you'll play a pivotal role in ensuring smooth financial transactions and providing top-notch service to our valued clients. With your expertise and dedication, you'll contribute to enhancing our customers' experience and fostering long-lasting relationships.

Key Responsibilities:

  • Financial Transaction Management:
  • Skillfully handle the payment of any outstanding balances, ensuring accuracy and timeliness in processing transactions.
  • Repo Scheduling Expertise:
  • Coordinate repossession schedules with our trusted service providers, demonstrating meticulous attention to detail and adherence to regulatory guidelines.
  • Deposit Refund Facilitation:
  • Initiate the refund process for security deposits once all collection efforts have been exhausted, providing transparent and efficient communication to our clients throughout the process.
  • Payment Reversal Proficiency:
  • Process payment refunds with care and precision, addressing customer inquiries and concerns with empathy and professionalism.
  • Task Management and Documentation:
  • Create and execute tasks with precision, documenting all pertinent information and issues to ensure comprehensive tracking and resolution.
  • Customer Outreach and Engagement:
  • Reach out to customers with next-day returns, offering personalized assistance and inviting them to extend their rental if desired, fostering a positive and proactive approach to customer engagement.



Qualifications:

  • A passion for delivering outstanding customer experiences, coupled with a strong aptitude for financial management.
  • Excellent communication skills, with the ability to convey complex information clearly and effectively.
  • Detail-oriented with a focus on accuracy and efficiency in financial transactions and task management.
  • Proactive problem-solving skills, with the ability to anticipate and address customer needs proactively.
  • Previous experience in financial services, customer care, or related fields is advantageous, but not essential – we value enthusiasm and willingness to learn.


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