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Front Office Specialist

1 month ago

Gilbert, United States CRISIS PREPARATION AND RECOVERY INC Full time
Job DescriptionJob Description

A Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.


CPR is committed to making diversity, equity, inclusion, and belonging integral to our daily operations. We employ talented, diverse, and creative individuals and are dedicated to ensuring equitable treatment by promoting fairness and respect across all levels of our organization.


Knowledge and Skills:

  • Communication skills: Due to the nature of behavioral health, communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.

  • Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.

  • Phone and computer literacy: Must maintain proficient phone and computer handling skills. Typing a minimum 40 words per minute is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.

  • Other skills: A background in customer service and/or crisis, email etiquette, must be able to work effectively both independently and as a member of a growing team.


Duties:

  • Verify demographics and client information

  • Complete new client intake process

  • Mark clients that attend and schedule future appointments

  • Monitor faxes and emails and respond in a timely manner

  • Complete all uploads and scans into client’s charts

  • Collect copays and balances

  • Coordination of care for all AHCCCS clients

  • Check PCP ROI’s get them updated if needed

  • Check voice mails that are left in the call center

  • Attending Scheduled Meetings

  • Coordinate with other departments

  • Opener - Turn on sound machine/lights outside of offices

  • Sort daily mail incoming or outgoing

  • Complete daily outreaches

  • Clinic Utilization Report tracking

  • Assist virtual appointment setting up if needed

  • Maintain front desk/lobby appearance throughout shift if needed

  • Assist rescheduling appointments when needed

  • Closer - Scan client sign in sheet/ Turn off sound machine/lights outside of offices

  • Other duties as assigned


Qualifications and Education Requirements

  • High school diploma or GED required

  • Some college or associate’s/bachelor’s degree preferred