Client Care Specialist I

3 months ago


Gilbert, United States REDEMPTION PSYCHIATRY LLC Full time

Job Type

Full-time

Description

Overview :

  • The CCS I is an integral part of the front office team in our outpatient psychiatry practice.
Main Responsibilities:
  • The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.
  • Opening procedures (unlock front door, turn on T.V.'s, music is playing, vacuum common areas/room, and check restrooms)
  • Checking-in/out patients and handling money transactions including setting up payments plans and cash drops
  • New patients - getting the consent signed, verifying measures are completed, scanning insurance, driver's license into the chart and taking patient's photo
  • Answer phones and check voicemails on designated inbox
  • Call late/no show patients after 5 minutes of their scheduled appointment time
  • Verify patient's demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)
  • Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient's chart
  • Set-up/remove notifications, as needed
  • Schedule new patient and follow up appointments
  • Assist CCSIIs with faxing ROI's, disability/FMLA paperwork
  • Uploading medical records to patient's charts
  • Check bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paper
  • Dust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doors
  • Closing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)
  • Present appropriate, courteous customer service to all patients present or on the telephone
Requirements

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
  • Minimum 1 year of relevant experience preferred
  • Experience in an outpatient medical office preferred
  • Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred
  • High School diploma or equivalent required
  • Must possess superior written and verbal communication skills
  • Ability speak, read, and write English fluently required
  • Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products
  • Must adhere to HIPAA and HIITECH guidelines at all times


Salary Description

$16-$18 per hour

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