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Front Office Specialist in Urology

2 months ago

Gilbert, Arizona, United States IRONWOOD PHYSICIANS,P.C. Full time
Job Overview

Ironwood Physicians, P.C. is seeking a dedicated front office professional to support our bustling urology practice. This role encompasses responsibilities in chart preparation, insurance verification, and appointment scheduling.

Work Schedule: Full-time, Monday to Friday

Key Responsibilities:

Chart Preparation:

  • Verify insurance eligibility and coverage
  • Confirm copay, deductible, and co-insurance amounts for visits and procedures
  • Obtain necessary insurance referrals
  • Review chart notes and procure tests ordered for upcoming appointments
  • Prepare and dispatch recall letters

Insurance Verification:

  • Confirm patient insurance coverage and benefits
  • Input insurance information into the practice management system
  • Update and correct insurance details as needed
  • Verify patient co-pays, deductibles, and co-insurance for various appointment types
  • Request authorizations and referrals as required
  • Understand insurance company protocols regarding authorizations

Scheduling and Communication:

  • Collect new patient information and schedule initial appointments
  • Coordinate appointments for established patients and office procedures
  • Handle patient messages for physicians and staff
  • Create messages in the electronic medical record system for communication
  • Assist incoming callers with inquiries

Required Knowledge and Skills:

  • Familiarity with front office operations
  • Understanding of chart preparation processes
  • Knowledge of insurance policies and procedures
  • Awareness of HIPAA regulations
  • Familiarity with diagnostic testing protocols
  • Understanding of CPT, ICD-10, and HCPCS coding
  • Basic mathematical skills
  • Proficiency in electronic medical record systems
  • Knowledge of medical terminology
  • Effective phone communication skills

Education and Experience:

0-1 years of experience in a medical office setting is preferred, but we are willing to train the right candidate.

We provide a competitive salary along with a comprehensive benefits package, including health, dental, vision, and life insurance, as well as a 401K plan, all within a supportive work environment. Ironwood Physicians, P.C. is an Equal Opportunity Employer.