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Domestic Consignment Specialist, Field Support
4 weeks ago
Key Responsibilities
- Manage implant and instrument retrievals for all orders when product cannot be supplied from Gainesville office for surgical cases; requires on-call support, crisis management and shipping coordination after-hours during the week and weekends.
- Document all retrieval activities and report results on a monthly basis to Team Leader.
- Serve as escalation contact for Inventory Services and the Loaner Program when they need assistance supporting miscellaneous retrieval efforts.
- Responsible for understanding and balancing Field Sales supply and demand issues of targeted and non-targeted customers with internal supply chain strategies.
- Carries out inventory optimization plans, Product Lifecycle programs, systems and audits for managing field inventory logistics to ensure customer requirements are met.
- Report results to Field Sales, Sales Management and Supply Chain Team as directed.
- Audit domestic field inventory to ensure optimization of corporate assets.
- Know and apply the Quality System and any appropriate Federal and International standards.
- Assist and support other employees, teams, and sales personnel as necessary.
Skills Knowledge and ExpertiseEducation:
- Bachelor’s Degree in a related field from an accredited institution required.
- In lieu of degree, 2+ years’ experience in medical device inventory management required.
- 3 years’ experience in customer service, crisis management, logistical inventory management of multiple field locations preferred.
- Possess the ability to propose sound tactical and strategic charges that support the goals of the company, while still assuring the customer has all inventory available to carry out surgeries.
- Ability to exercise judgment with respect to process and quality systems.
- Good organizational and interpersonal skills.
- Ability to handle multiple projects and work under pressure for emergency situations.
- Ability to meet the medical requirements to gain entry into individual hospitals and hospital systems as needed.
- Proficient in use of Microsoft Office software suite.
- Experience with inventory management software.
- Ability to travel 20% of job
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