Associate Customer Account Specialist, International

1 week ago

Gainesville, United States Exactech Full time
Job DescriptionJob DescriptionDescriptionThe Associate Customer Account Specialist, International is responsible for answering customer calls quickly and courteously, responding immediately to any need. They process orders accurately and efficiently to ensure an expedited experience for our customer.

Key Responsibilities
  • Assist customer service team in partnering with independent agencies located within a predetermined geography to focus on ongoing operations and account/support issues and timely closure of any service requests. 
  • Learn to optimize fill rate. o    Receive, evaluate, verify and process consignment, direct sales and loaner orders. 
  • Validate all orders for accuracy and highlight potential inconsistencies in accordance with departmental policies, procedures and other regulations. 
  • Advocate on behalf of your customers across Exactech leveraging management as appropriate to highlight and resolve issues. 
  • Aid customer service team in identifying and highlighting pricing discrepancies, working with the Pricing Administrator and customers to resolve issues. 
  • Develop a basic understanding of how to investigate invoice discrepancies and approve adjustments before the Accounting department executes credits/rebills in accordance with departmental policies, procedures and other regulations. 
  • Refer complaints of product failure and facilitate efficient recovery of this product to the Regulatory Department for investigation as necessary. 
  • Provide superior customer service to all internal and external customers. 
  • Know and apply the Quality System and any appropriate Federal and International standards. 
  • Assist and support other employees, teams, and sales personnel as necessary.  


Skills, Knowledge and ExperienceEducation:
  • Associate's Degree from an accredited institution required; Bachelor's Degree preferred 
 Experience:
  • Experience in customer service experience or related field preferred.
  • Experience in the health care industry preferred.
  • Bilingual or multilingual preferred but not required. 
Functional/Technical Knowledge, Skills and Abilities Required:
  • Excellent organization, interpersonal and communication skills.
  • Attention to detail and accuracy.
  • Ability to handle several projects simultaneously. 
  • Advanced computer skills with an emphasis in word and excel.
  • Ability to exercise independent judgment and creatively develop/execute tasks under minimal supervision.
  • Demonstrated ability to learn new tools and systems.

  • Associate Customer Account Specialist, International

    6 days ago

    Gainesville, United States Exactech Full time

    Associate Customer Account Specialist, InternationalDepartment: Sales Employment Type: Full Time Location: Gainesville, FL Reporting To: Supervisor, International Customer Service Description The Associate Customer Account Specialist, International is responsible for answering customer calls quickly and courteously, responding immediately to any need. They...

  • Associate Customer Account Specialist

    3 months ago

    Gainesville, United States Exactech Full time

    Associate Customer Account SpecialistDepartment: Customer Service Employment Type: Full Time Location: Gainesville, FL Reporting To: Manager Customer Service Description Ensure that every customer has "A Great Day in the OR." Answer customer calls quickly and courteously, responding immediately to any need. Process orders accurately and efficiently to ensure...

  • Accounts Receivable Specialist

    2 weeks ago

    Gainesville, Florida, United States Rose International Full time

    POSITION SUMMARY:The Collections Specialist plays a crucial role in ensuring the financial health of the organization by managing outstanding accounts and facilitating timely payments.BASIC QUALIFICATIONS | EDUCATION:Education: High School Diploma or equivalent required.Experience: 3-8 years of relevant experience in collections or accounts receivable.KEY...

  • Accounts Receivable Specialist

    2 weeks ago

    Gainesville, Florida, United States Rose International Full time

    POSITION SUMMARY:The Collections Specialist plays a crucial role in ensuring the financial health of our organization by managing outstanding accounts and fostering positive relationships with clients.BASIC QUALIFICATIONS | EDUCATION:Education: High School Diploma or equivalent.Experience: 3-8 years of relevant experience in collections or accounts...

  • Associate Customer Account Specialist

    3 months ago

    Gainesville, United States Exactech Full time

    Job DescriptionJob DescriptionDescriptionEnsure that every customer has “A Great Day in the OR.” Answer customer calls quickly and courteously, responding immediately to any need. Process orders accurately and efficiently to ensure an expedited experience for our customer. Key ResponsibilitiesLearns to partner with independent agencies located within a...

  • Accounts Receivable Specialist

    2 weeks ago

    Gainesville, Florida, United States Rose International Full time

    POSITION SUMMARY:The Collections Specialist plays a crucial role in managing accounts receivable and ensuring timely payment collection. This position requires a blend of analytical and interpersonal skills to effectively communicate with clients and resolve outstanding balances.BASIC QUALIFICATIONS | EDUCATION:Education: High School Diploma or...

  • Customer Account Support Associate

    2 weeks ago

    Gainesville, Florida, United States Exactech Full time

    Customer Account Support AssociateDepartment: Customer Service Employment Type: Full Time Location: Gainesville, FL Reporting To: Manager Customer Service Overview As a Customer Account Support Associate, your primary role will be to facilitate a seamless experience for our clients by delivering prompt and courteous assistance. Your meticulous nature is...

  • Medical Claims Specialist

    1 week ago

    Gainesville, Florida, United States Select Source International Full time

    Job Overview**Job Title:** Medical Claims Specialist**Location:** Remote**Duration:** 6 Months**Job Type:** Full-time**About the Role:We are seeking a highly skilled Medical Claims Specialist to join our team at Select Source International. As a Medical Claims Specialist, you will be responsible for collecting patient accounts, filing claims, and reviewing...

  • Collections Specialist

    4 weeks ago

    Gainesville, United States Rose International Full time

    BASIC QUALIFICATIONS | EDUCATION:Education: High School Diploma or equivalent.Experience ~ 3-8 year previous.Top Skills.Attention to detail.Good communication skills.Listening skills.Document accounts with detail.Critical thinking.Be able to read an explanation of benefits (EOB).Analytical skills are crucial for a collection''s...

  • Lead Internal Audit Specialist

    2 weeks ago

    Gainesville, Florida, United States InsideHigherEd Full time

    Lead Internal Audit SpecialistJob No: 531419Work Type: Staff Full-TimeLocation: Main CampusCategories: Business/Accounting/FinanceDepartment: Office of Internal AuditPosition OverviewThe Office of Internal Audit (OIA) plays a crucial role in supporting the mission of the institution by delivering impartial and independent assurance, consulting, and...

  • Accounts Payable Specialist

    1 month ago

    Gainesville, United States Carriage Used Cars Full time

    Job DescriptionJob DescriptionAbout Us:Carriage Auto Group is a leader in the automotive industry, known for our exceptional customer service and high-quality vehicle offerings. We pride ourselves on creating a supportive and dynamic work environment that fosters growth and innovation. As we continue to expand, we are seeking a detail-oriented and dedicated...

  • Customer Experience Specialist

    5 days ago

    Gainesville, Florida, United States 3eight, inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our sales team, you will be responsible for identifying and pursuing new sales leads, providing exceptional customer service, and driving revenue growth.Key ResponsibilitiesLead Generation: Utilize targeted...

  • Medical Claims Specialist

    1 week ago

    Gainesville, Florida, United States Select Source International Full time

    Job OverviewAs a Medical Claims Specialist at Select Source International, you will play a critical role in the company's mission to provide exceptional services to clients and customers.Key Responsibilities:Collect and manage patient accounts, ensuring accurate and timely billing and payment processing.Review and analyze Explanation of Benefits (EOBs) from...

  • Medical Billing Specialist

    2 weeks ago

    Gainesville, United States Select Source International Full time $23 - $25

    Job DescriptionJob DescriptionJob Title: Medical Billing Specialist Location: Gainesville, FLDuration: 6 Months Job Description Nature of Work: Focused on Collections of patient accounts - patients using LVAD (Left Ventricular Assist Device), filing claims, reviewing EOBs (Explanation of Benefits) from Insurance companies with patient over the phone,...

  • Medical Billing Specialist

    2 weeks ago

    Gainesville, United States Select Source International Full time $20 - $22

    Job DescriptionJob DescriptionJob Title: Medical Billing SpecialistLocation: Gainesville FLDuration: 5+months of a contract with the possibilities of extensionSchedule: 8:30AM to 5:00PMJob Description:Nature of Work: Focused on Collections of patient accounts - patients using LVAD (Left Ventricular Assist Device), filing claims, reviewing EOBs (Explanation...

  • Medical Collections Specialist

    2 weeks ago

    Gainesville, United States Select Source International Full time $22 - $24

    Job DescriptionJob DescriptionJob Title: Medical Billing SpecialistLocation: Gainesville, FLDuration: 06 months of Contract (with possible extension)Pay-Rate: $24.00/hr.Job DescriptionNature of Work: Focused on Collections of patient accounts - patients using LVAD (Left Ventricular Assist Device), filing claims, reviewing EOBs (Explanation of Benefits) from...

  • Revenue and Accounting Specialist II

    1 week ago

    Gainesville, Florida, United States City of Gainesville Full time

    Job SummaryWe are seeking a highly skilled Revenue and Receivables Specialist II to join our team at the City of Gainesville. As a key member of our Financial Services department, you will play a critical role in ensuring the accurate and timely processing of financial transactions, maintaining financial records, and providing exceptional customer service to...

  • Customer Solutions Specialist

    3 weeks ago

    Gainesville, United States 3eight, inc Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    4 weeks ago

    Gainesville, United States 3eight, inc Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    1 week ago

    Gainesville, United States 3eight, inc Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...