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Client Service Specialist I, II, III or Senior DOE
4 months ago
Join the Kitsap Bank Family as a Client Service Specialist I, II, III or Senior (DOE)
Kitsap Bank is an independently owned, local bank whose roots trace all the way back to 1908. We are focused on the long-term, and being responsible stewards of the resources entrusted to us by our customers, our communities, and the environment. As a local, woman and family-owned company, our culture is like a big family, and we recognize our responsibility in supporting others—giving back both time and money into the causes that enrich our communities. Kitsap Bank has been recognized numerous times by the Puget Sound Business Journal and its employees as one of Washington's Best Workplaces.
The Client Service Specialist I provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients at branches throughout a Region. Accurately and efficiently processes and records routine transactions for Bank clients. Actively promotes the Bank’s products and services to gain and deepen client relationships.
Compensation Structure:
Grade: 12 Range: $16.28 - $22.16
Grade: 13 Range: $16.86 - $23.94
Grade: 14 Range: $17.53 - $25.25
Grade: 15 Range: $19.13 - $27.74
This position may be eligible for quarterly incentive pay and an annual bonus depending on business factors and if the employee meets eligibility criteria.
Essential Functions:
- Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers.
- Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed.
- Discusses consumer and commercial products, quotes product rates when appropriate.
- Assists with branch and/or drive-up opening and closing procedures.
- Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
- Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
- Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
- Develops, maintains and demonstrates a basic knowledge of current Bank products and services.
- May perform or back up vault and ATM duties.
- Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
- Maintain the safety and confidentiality of client information.
Additional Responsibilities:
- Other duties as assigned.
Required Education, Experience, and Skills:
- High school diploma or equivalent.
- Minimum of six months cash handling, customer service and/or sales experience.
- Ability to accurately handle cash.
- Must be a team player with a positive attitude.
- Excellent customer service skills.
- Ability to work a flexible schedule and travel between branches as needed.
- Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages.
- Ability to effectively utilize computer technology.
- Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
- Banking experience preferred
Physical/Mental Requirements:
- Ability to stand during the work shift.
- Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
- Requires use of close and distance vision.
- Ability to read, write, speak and understand English and effectively communicate with Bank clients.
- Ability to discern information and formulate appropriate action.
- Ability to lift up to 30 pounds.
Benefits Provided:
- Medical
- Dental
- Vision
- Flexible Spending Accounts and Health Spending Accounts
- Lifestyle Spending Accounts
- Health Reimbursement Accounts
- Employee Assistance Program
- Company Sponsored Life/AD&D and Long Term Disability
- Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
- Pet Insurance
Retirement:
- 401k (match 4%) and Profit Sharing
Time Off:
- 10 Vacation days (prorated during first year)
- 2 Personal Days
- 1 Volunteer Time Off Day
- 11 Holidays
- 1 Sick Day per Month
