Customer Service Representative I, II, III or Senior

2 weeks ago

Port Hadlock, United States Kitsap Bank Full time
Job Overview

Become a valued member of the Kitsap Bank Family as a Customer Service Representative I, II, III or Senior (DOE)

Kitsap Bank is a locally owned financial institution with a rich history dating back to 1908. Our commitment is to long-term growth and responsible management of the resources entrusted to us by our clients, communities, and the environment. As a family-owned and operated business, we foster a culture that feels like family, emphasizing our duty to support others through community engagement and philanthropy. Kitsap Bank has received numerous accolades from the Puget Sound Business Journal and its employees, recognizing it as one of Washington's Best Workplaces.

The Customer Service Representative I plays a crucial role in delivering outstanding customer service and represents Kitsap Bank with professionalism and courtesy to clients across various branches. This position involves accurately processing and documenting routine transactions for bank clients while actively promoting the bank's offerings to enhance and deepen client relationships.

Compensation Structure:

Grade: 12 Range: $22.16

Grade: 13 Range: $23.94

Grade: 14 Range: $25.25

Grade: 15 Range: $27.74

This role may qualify for quarterly incentive pay and an annual bonus based on business performance and employee eligibility.

Key Responsibilities:

  • Efficiently processes and records routine transactions for bank clients, including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and facilitating money transfers.
  • Engages in initiatives to strengthen client relationships by identifying opportunities to discuss and recommend Kitsap Bank products and services, referring clients to appropriate support staff when necessary.
  • Discusses consumer and commercial offerings, providing product rate quotes when applicable.
  • Assists with branch opening and closing procedures.
  • Supports clients with safe deposit box services, including processing payments and key deposits.
  • Researches and addresses client inquiries, verifies account details, resolves concerns, or escalates issues to management as needed.
  • Embraces and promotes the Kitsap Bank corporate culture in all interactions.
  • Develops and maintains a foundational knowledge of current bank products and services.
  • May perform or assist with vault and ATM responsibilities.
  • Ensures compliance with bank policies, security protocols, and safety procedures in all tasks.
  • Safeguards the confidentiality and security of client information.

Additional Duties:

  • Performs other responsibilities as assigned.

Required Qualifications:

  • High school diploma or equivalent.
  • At least six months of experience in cash handling, customer service, and/or sales.
  • Proficient in cash handling.
  • Team-oriented with a positive demeanor.
  • Exceptional customer service abilities.
  • Willingness to work a flexible schedule and travel between branches as necessary.
  • Basic math skills including addition, subtraction, multiplication, fractions, and percentages.
  • Proficient in using computer technology.
  • Ability to operate standard banking and office equipment.
  • Previous banking experience is preferred.

Physical and Mental Requirements:

  • Ability to stand for extended periods.
  • Position frequently requires hearing, speaking, manual dexterity, standing, walking, and repetitive hand/wrist motions.
  • Requires both close and distance vision.
  • Ability to read, write, speak, and understand English, effectively communicating with bank clients.
  • Ability to assess information and determine appropriate actions.
  • Ability to lift items weighing up to 30 pounds.

Benefits Offered:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Accounts and Health Spending Accounts
  • Lifestyle Spending Accounts
  • Health Reimbursement Accounts
  • Employee Assistance Program
  • Company-sponsored Life/AD&D and Long-Term Disability insurance
  • Voluntary plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
  • Pet Insurance

Retirement Benefits:

  • 401k plan (4% match) and Profit Sharing

Time Off Benefits:

  • 10 Vacation days (prorated during the first year)
  • 2 Personal Days
  • 1 Volunteer Time Off Day
  • 11 Holidays
  • 1 Sick Day per Month

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