Customer Service Representative I, II, III or Senior

2 weeks ago

Port Hadlock, United States Kitsap Bank Full time
Position Overview

Become a valued member of the Kitsap Bank Family as a Client Service Specialist I, II, III or Senior (DOE)

Kitsap Bank, a locally owned financial institution with a rich history dating back to 1908, is dedicated to fostering long-term relationships and being responsible custodians of the resources entrusted to us by our clients, communities, and the environment. As a woman and family-owned business, we pride ourselves on our family-like culture and our commitment to giving back to the community through both time and financial support. Our dedication to excellence has earned us recognition as one of Washington's Best Workplaces by the Puget Sound Business Journal.

The Client Service Specialist I plays a crucial role in delivering outstanding customer service and representing Kitsap Bank with professionalism and courtesy to clients across various branches. This position is responsible for accurately processing and recording routine transactions for bank clients while actively promoting the bank's products and services to enhance client relationships.

Compensation Structure:

Grade: 12 Range: $22.16

Grade: 13 Range: $23.94

Grade: 14 Range: $25.25

Grade: 15 Range: $27.74

This role may qualify for quarterly incentive pay and an annual bonus based on business performance and employee eligibility.

Key Responsibilities:

  • Efficiently processes and records routine transactions for bank clients, including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and managing money transfers.
  • Engages in initiatives to strengthen client relationships by identifying opportunities to discuss and offer Kitsap Bank products and services as solutions to client needs, referring them to appropriate support staff when necessary.
  • Provides information on consumer and commercial products, quoting product rates when applicable.
  • Assists with branch and drive-up opening and closing procedures.
  • Facilitates safe deposit box services for clients, processing payments and key deposits.
  • Investigates and addresses client inquiries, verifies account information, resolves concerns, or escalates to management as needed.
  • Embraces and promotes the Kitsap Bank corporate culture in all interactions.
  • Maintains a foundational knowledge of current bank products and services.
  • May perform or provide backup for vault and ATM responsibilities.
  • Adheres to bank policies and complies with all security, compliance, and safety procedures.
  • Ensures the safety and confidentiality of client information.

Additional Duties:

  • Other responsibilities as assigned.

Required Qualifications:

  • High school diploma or equivalent.
  • At least six months of experience in cash handling, customer service, and/or sales.
  • Proficient in accurately handling cash.
  • Team-oriented with a positive demeanor.
  • Exceptional customer service abilities.
  • Flexibility to work varied schedules and travel between branches as required.
  • Basic math skills including addition, subtraction, multiplication, fractions, and percentages.
  • Competence in utilizing computer technology.
  • Ability to operate standard banking and office equipment.
  • Prior banking experience is preferred.

Physical and Mental Requirements:

  • Ability to stand for extended periods during the work shift.
  • Position involves frequent hearing, speaking, finger dexterity, standing, walking, and repetitive hand/wrist motions.
  • Requires close and distance vision capabilities.
  • Proficient in reading, writing, speaking, and understanding English to effectively communicate with clients.
  • Ability to analyze information and take appropriate action.
  • Capability to lift up to 30 pounds.

Benefits Offered:

  • Medical, Dental, and Vision coverage.
  • Flexible Spending Accounts and Health Spending Accounts.
  • Lifestyle Spending Accounts.
  • Health Reimbursement Accounts.
  • Employee Assistance Program.
  • Company-sponsored Life/AD&D and Long-Term Disability insurance.
  • Voluntary plans including Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance.
  • Pet Insurance.

Retirement Options:

  • 401k with a 4% match and Profit Sharing.

Time Off Benefits:

  • 10 Vacation days (prorated during the first year).
  • 2 Personal Days.
  • 1 Volunteer Time Off Day.
  • 11 Holidays.
  • 1 Sick Day per Month.

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