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Customer Experience Strategy Project Manager

3 months ago

Washington, United States Eliassen Group Full time
Job DescriptionJob Description

We have an exciting opportunity for a Customer Experience Strategy Project Manager with our industry-leading client in Washington, DC. Candidate will need to be able to come into the Washington D.C. office 3 days a week

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $55 - $60 / hr. w2

Responsibilities:

  • Transform data or project outcomes into compelling Customer Experience narratives for executive-level presentations
  • Present results in an imaginative storytelling format through PowerPoint presentations under tight deadlines and fluctuating conditions
  • Devise strategies for customer experience engagement
  • Supervise, execute, or operate new or existing programs in a corporate setting
  • Develop and implement change management strategies as needed
  • Manage stakeholder relationships and liaise with key stakeholders, including internal senior management
  • Lead strategic initiatives and collaborate with cross-functional teams

Requirements:

  • Minimum of 6 years of experience in strategy development, program/project management role
  • Strong verbal and written communication skills are required to effectively liaise with key stakeholders, including internal senior management.
  • Effective project management skills are highly advantageous. Prior experience collaborating with cross-functional teams and leading strategic initiatives is necessary.
  • Proficiency in MS Office Suite (Excel, PowerPoint, Word, Teams)
  • Smartsheet
  • Apian (preferred)
  • SharePoint (including page creation, repository management, and list creation)
  • Customer Experience Professional Association certification (CXPA) (preferred)
  • Bachelor's degree or higher.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Job ID: 385914

About Eliassen Group:

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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