Restaurant Manager
4 weeks ago
Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.
Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.
Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York.
JOB SUMMARY:
Restaurant Manager oversees all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role involves managing staff, maintaining quality standards, optimizing profitability, and upholding the restaurant's reputation.
ESSENTIAL JOB FUNCTIONS:
- Supporting the General Manager in running the daily operations of the restaurant
- Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
- Recruit, train, and supervise FOH staff to ensure high performance and adherence to standards
- Oversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costs
- Maintain and keep record of food and equipment inventories
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Address guest inquiries, concerns, and complaints in a prompt and professional manner
- Provide support and guidance to the service team, including servers, server supports, and receptions
- Collaborate with the kitchen team to ensure timely and accurate delivery of food orders
- Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations
- Assist in training new staff members and providing ongoing coaching and feedback
- Maintain cleanliness and organization of the dining area, including tables, chairs, and other furnishings
- Oversee the closing procedures, including cash handling, reconciliation, and securing the premises
- Collaborate with other managers to ensure seamless coordination between FOH and Kitchen operations
- Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
- Operate ethically to protect the image of the company
- Performs other duties and responsibilities as required or requested
JOB KNOWLEDGE, EXPERIENCE AND SKILLS:
- 3+ years of experience in restaurant management role in a premium dining environment
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
- In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and staff
- Ability to handle high-pressure situations calmly and professionally
- Knowledge of restaurant operations and service standards
- Familiarity with POS systems and basic administrative tasks
- Passion for hospitality and a commitment to delivering outstanding guest service
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
PHYSICAL REQUIREMENTS:
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
- Must be able to lift and carry up to 25 lbs; Ability to stand for prolong periods of time and climb steps regularly
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment
BENEFITS & PERKS
- Medical, Dental, Vision Insurance
- Bonus program
- Paid Time Off
- Free family meal daily
- 50% off dining discounts at Zuma
- The opportunity to work on a team with global hospitality/culinary experience
Zuma is an equal opportunity employer.
We use eVerify to confirm U.S. Employment eligibility.-
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