Facility Services Specialist

Ingram Content Group (ICG) is hiring a Facility Services Specialist to contribute to our manufacturing-warehouse team in La Vergne, TN.   

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our manufacturing centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our manufacturing environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you

Job Summary:  Performs a variety of functions within Facility Services and conducts repair and preventive maintenance functions for the LS facility, to include:  maintenance service or repairs in multiple areas, including; plumbing, carpentry, drywall repair, electrical, HVAC and painting.  Performs a broad range of staff/service functions related to the physical plant(s) including but not limited to: routine maintenance, assisting with building monitoring systems, and facility/grounds issues.  Accesses facility/equipment issues, determines if outside labor is needed, and obtains quotes from outside labor if necessary.   Reviews quotes for validity/pricing and processes work orders through appropriate channels to be completed.  Completes tasks proactively and as entered in the work order system to maintain the plant/equipment. 

Schedule: 1st Shift Monday through Friday​​​​​​

Education and Experience

• High school diploma or GED
• 3 years of experience in building and facility maintenance
• 2 years of plumbing, electrical, and HVAC
• 2 years of experience directing outside contractors

Essential Duties:

• Receives and provides initial investigation/analysis of service requests, estimates time and material cost of projects, and develops and executes plan of action required to effectively resolve service requests.
• Completes service requests as received through the work order system including drywall repair, paint, plumbing, electrical, HVAC, and other requests.
• Monitors and maintains building and equipment systems, including: humidification system settings, water softener and filtration systems; drinking water filtration systems; exterior door latches and locking mechanisms; windows; and roof leaks.
• Maintains chart and web-based recording systems and makes adjustments based on noted observations.
• Maintains adequate store of supplies to complete repairs/maintenance.
• Monitors deployment of contractors while on-site insuring proper credentials and building access needed to perform tasks.
• Installs signage such as: restricted area zones, facility utility areas, etc.
• Checks emergency equipment to ensure proper function and placement and emergency exits to ensure egress meets codes requirements at all times.
• Ensures all chemicals are properly stored on pallet containers or FM approved cabinets as required by law.
• Maintains universal waste accumulation/disposal and initiates physical transfer of HAZMAT to authorized carriers.
• Monitors recycle and waste disposal service validation.
• Ensures proper monitoring/maintenance of building security systems including: burglar and fire alarms and door access.
• Installs building hardware such as door handles and locking mechanisms.
• Performs all work in accordance with established safety procedures.
• Serves as a resource to others in the resolution of complex problems and issues.
• Oversees office/cubicle set up and relocation of office associates.

Other Duties

• Requisitions new supplies/equipment as needed.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of safety procedures, processes and guidelines
• Intermediate knowledge of plumbing, electrical, and HVAC
• Knowledge of the proper repair procedures for various maintenance jobs
• Knowledge and understanding of drywall and painting
• Knowledge of principles and procedures for personnel recruitment, selection, training, and staff level maintenance
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Knowledge of organization, operating procedures and policies of the company
• Customer Service skills
• Personal Computing skills to include PC base applications (Office, Excel, Word, and Outlook programs)
• Project management skills
• Critical thinking skills
• Oral and written communication skills up to a high school level
• Reading comprehension skills up to high school level
• Math skills – basic arithmetic, addition, subtraction
• Attention to detail
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours
• Ability to work independently or collaborate in a group environment
• Ability to prioritize and organize work based on demand
• Ability to bring a task to closure
• Ability to apply mastery of skills in adapting procedures, techniques, tools, materials and/or equipment, as appropriate
• Ability to determine the kind of tools and equipment needed to do a job
• Ability to supervise a team of associates

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift.
• Ability to lift/carry in full range of motion up to 50 lbs. during the assigned shift – up to 35 lbs frequently and up to 50 lbs occasionally
• Ability to push/pull in a manufacturing environment up to 50 lbs to push during the assigned shift.
• Ability to grip/grasp continuously during the assigned shift.
• Ability to bend, twist/turn, reach above shoulder, and type/keyboard frequently during the assigned shift.
• Ability to work designated shift including overtime as required.
• Exposure to wide range of temperatures.
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Great Reasons to Work for Ingram Lightning Source:

• AIR-CONDITIONED ENVIRONMENT 
• CLEAN manufacturing environment
• Benefits Day One
• Casual Dress Code - NO Steel Toes Required
• Excellent growth and advancement opportunities
• Discounts on books

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish